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** Customer Service Manager, New Business**

**Job Category****:** Operations in Force **Requisition Number****:** MANAG003327 Showing 1 location **Job Details**

**Description**

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

**Job Summary**

The Customer Service Manager works within the new business department, which is responsible for the processing and facilitating of new business applications and providing partnership to key stakeholders. The new business department provides support to the division in the following areas: processing, case management, and additional business support. More specifically, the position adds value to the organization by strategically aligning the teams in order to meet department goals, assists in resolving internal and external issues that negatively impact our ability to deliver results, supports ongoing development of new business staff, all of which contribute to the organizational key results.

**In this job, you will:**

Ensure production, quality, and service standards of direct reports are met through coaching and accountability measures

Ensure service level agreements are met and proactively make adjustments to work distribution as needed

Actively inspire and promote associate engagement and development

Communicate updates to processes and procedures to key stakeholders

Build and maintain internal and external relationships with a focus on gaining an outside-in perspective

Collaborate to ensure cohesiveness amongst leadership and teams

Provide support to key stakeholders

Identify opportunities for efficiency and innovation in process

Empower teams by continuously defining and expanding green zones

**Job Requirements**

Exceptional leadership skills and ability to contribute to a positive work environment

Bias to action with strong orientation to customer service

High School Diploma/GED minimum required

B.A/B.S., College Degree in Business or Management is preferred

3-5 years of experience managing teams of 10+ individual contributors

5+ years experience in industry related field

Or any combination of education and experience which would provide an equivalent background

**Salary Band**: 06A

As a condition of employment, OneAmerica requires that all new hires who received a job offer on or after 11/1/21 provide evidence of vaccination against COVID-19 within 60 days of their start date of employment with OneAmerica, unless an exemption has been granted as an accommodation due to the individuals medical condition, sincerely held religious belief, or other legal requirement. Once employment begins, new associates will be required to submit proof of COVID-19 vaccination through the confidential and secure HR Service Center process within 60 days of their start date. If a new associate is unable to be vaccinated against COVID-19 due to a medical condition or sincerely held religious belief, the associate will have three weeks from the associates start date of employment to submit a request for an exemption for review and consideration by OneAmerica.

Due to the COVID-19 pandemic, the majority of OneAmerica associates are currently working remotely in accordance with our safety protocols. The selected candidate will be expected to temporarily work remotely for an unspecified period of time as determined in OneAmericas sole discretion. When normal business operations resume, the selected candidate will be expected to physically return to work in the office located in Indianapolis, IN.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individuals race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit

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