Customer Service Support Representative

2 weeks ago


Hialeah, Florida, United States Sharp Electronics (US) Full time

Role Overview

As a Customer Service representative at our company, you will handle a wide range of customer inquiries and issues with a focus on providing exceptional support and ensuring total customer satisfaction. You will be responsible for processing supply orders, addressing service call issues, supporting customers with product-related questions, and resolving various customer service support issues including billing and order status.

Key Responsibilities

  • Process supply orders and service call issues promptly and accurately via phone and email
  • Assist SBS customers with product-related inquiries
  • Handle customer service support issues such as billing and order status
  • Utilize query skills to route problems to the appropriate party
  • Document and log voice message calls daily for thorough resolution
  • Collaborate with different departments and management levels to escalate concerns when needed
  • Provide support for organizational goals and contribute to tactical operations
  • Identify sales opportunities and generate leads to increase sales potential
  • Other duties as assigned

Requirements

  • High School Diploma or equivalent
  • 2-5 years of customer service experience, call center support experience preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Strong verbal and written communication skills
  • Excellent customer service and organizational skills
  • Self-starting attitude with excellent time management
  • Ability to prioritize tasks in a fast-paced environment
  • Proficient in data entry

About the Company: Sharp Business Systems

Sharp Business Systems (SBS) is a division of Sharp Electronics Corporation, a leading provider of innovative technologies and services. From interactive display panels to multifunctional printers and advanced IT services, Sharp Electronics offers solutions that enhance the workplace.

Compensation

This position offers a competitive salary range between $34,000 and $53,100. The starting salary will be based on various factors such as experience, education, and location. In addition, employees may be eligible for bonuses and other incentives.

Employee Benefits

  • Flexible hybrid work schedules
  • Comprehensive healthcare plans
  • 401k retirement plan with competitive match
  • Employee Assistance Plan for mental and behavioral health
  • Rewarding wellness program
  • Training and professional development opportunities
  • Voluntary insurance benefits
  • Innovative and diverse work culture

Sharp Electronics Corporation is committed to an inclusive workplace and is an equal opportunity employer.



  • Hialeah, Florida, United States Mohabel Enterprises Full time

    At Mohabel Enterprise, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our Full Time Customer Support Representatives continue to be the point of contact...


  • Hialeah, Florida, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our...


  • Hialeah, Florida, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our...


  • Hialeah, Florida, United States Fresco y Mas Full time

    Fresco y MasFresco y Mas Retail Stores E.10TH AVENUE [Retail Associate / Cashier] As a Customer Service Associate at Fresco y Mas, you will: Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address customer...


  • Hialeah, Florida, United States Bath Planet Full time

    Job DescriptionJob DescriptionAre you looking to work for the best in the business? Currently, we are the fastest growing acrylic bath remodeler in the United States. Do you want to make 6 figures a year? Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, and consumers...

  • Sales Representative

    2 weeks ago


    Hialeah, Florida, United States Nova NRG Full time

    Ride the Wave of Success with Nova NRGReady to make a splash in the sales world and ride the wave of success? Nova NRG is calling all go-getters to join our dynamic team and revolutionize the water purification industry nationwideAbout Us: Nova NRG isn't just about selling products - we're on a mission to transform homes and families' lives with our...


  • Hialeah, Florida, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet \_eRecruiting\) . The department of Supply Chain has an exciting...

  • Inside Sales

    2 weeks ago


    Hialeah, Florida, United States Goodyear Belts by Adventry Corp. Full time

    Goodyear Belts by Adventry Corp is looking for a motivated Inside Sales / Customer Service Representative to join our team in the Industrial and Automotive industry. As a licensed manufacturer and distributor of the Goodyear Belt brand of Industrial and Automotive Aftermarket Power Transmission Belts, Goodyear Belts by Adventry Corp prides itself on...

  • Medical Receptionist

    2 weeks ago


    Hialeah, Florida, United States MAXhealth Full time

    Job DescriptionJob DescriptionMaxHealth in Hialeah is looking to hire a full-time Front Office Representative to assist with check-in and check-out functions, collecting co-payments, scheduling patients, answering phones, and provide excellent customer service overall. Have you been searching for a healthcare company that will value your contributions? You...


  • Hialeah, Florida, United States MARSHALLS Full time

    Opportunity: Contribute To The Growth Of Your CareerResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards....

  • Account Manager

    2 weeks ago


    Hialeah, Florida, United States VIP Executive Search Full time

    Exciting Opportunity to Join as an Account Manager Position: Account Manager Location: Hialeah Salary: $65k/yr to $75k/yr Seeking candidates with experience in sales of similar products or luxury items. This position is hybrid, with the first 90 days required to be fully on-site. Company Snapshot: A leading global company in premium shade and placemaking...

  • Food Service Manager

    4 weeks ago


    Hialeah, Florida, United States Tom Thumb Food Stores Full time

    POSITION SUMMARY:Plans, directs and controls all proprietary and franchise food service activities, including establishing and overseeing new proprietary food and beverage initiatives, establishing and maintaining procedures for the ordering, receiving, storing, preparing and serving of food and related products, as well as menu planning and...

  • Food Service Manager

    3 months ago


    Hialeah, Florida, United States Tom Thumb Food Stores Full time

    POSITION SUMMARY:Plans, directs and controls all proprietary and franchise food service activities, including establishing and overseeing new proprietary food and beverage initiatives, establishing and maintaining procedures for the ordering, receiving, storing, preparing and serving of food and related products, as well as menu planning and...


  • Hialeah, Florida, United States ClareMedica Health Partners Full time

    Systems AdministratorJob DescriptionLocation: Corporate-CHP Classification: Exempt (Salary) Department: Information Technology Reports to: Director, Information Technology Position Category: Non-Managerial Last Revised: May 2024 At ClareMedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we...


  • Hialeah, Florida, United States Springs Window Fashions Full time

    Job Purpose: This position reporting to the VP of Quality, provide leadership organization's performance-excellence, VOC, and process improvement efforts using quality management principles and lean techniques. Key functions include Provide leadership and direction for quality to all associates. Ensure the development and implementation of effective quality...

  • Cashier

    2 weeks ago


    Hialeah, Florida, United States Welcome 321 Full time

    Job Summary: Thrift City at Flamingo Plaza in Hialeah Florida is looking for full and part time cashiers. We have flexible schedules and are open Monday to Saturday 9:00 AM to 7:00 PM and Sunday 11:00 AM to 5:00 PM. The successful candidate will enjoy working in a fast paced environment while providing outstanding customer service. Duties and...


  • Hialeah, Florida, United States Southeastern College Full time

    OVERVIEW: The Lab Assistant serves as a lab resource for students while students perform lab task. It is not the expectation that the Lab Assistant acts as an instructor, but rather the Lab Assistant is responsible for the lab supervision and assessment of the students while on participating in hands-on labs. The Lab Assistant connects classroom and the...

  • Sales Associate

    2 weeks ago


    Hialeah, Florida, United States RevoLusion Consultants Full time

    Job DescriptionJob DescriptionWhen you're part of the Revolution Consulting team, you'll have the opportunity for continual growth and learning in a culture that empowers your development. We are the leading business development firm right in the heart of Miami When you join our team, you'll soon discover that every day is different because it is filled with...


  • Hialeah, Florida, United States The Protective Group Full time

    JOB TITLE: Senior Ballistic Composites Engineer- Commercial Body Armor POSITION SUMMARY: Responsible for overseeing all aspects of design, test, and analysis of hard armor personal protective products. Ensures material and process selections are compatible within a product and are able to be manufactured within the constraints of PBE manufacturing...


  • Hialeah, Florida, United States teamworkonline Full time

    POSITION: Account Executive, Partnership Sales DEPARTMENT: Partnerships REPORTS TO: Vice President, PartnershipsSTATUS: Full-Time, Exempt (On-Site) SUMMARY: Responsible for cultivation and development of new sponsorship accounts as well as servicing, activating and supporting department initiatives. ESSENTIAL FUNCTIONS:Business Development Cultivate new...