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Patient Care Host

3 months ago

Silver Spring, Maryland, United States Crossover Health Full time

About Crossover Health


Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health.

We've built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime.

We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.


Responsibilities:

The Host role is at the forefront of providing an exceptional member service experience.

As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits.

The Host role facilitates the member's experience throughout our health center.

  • Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
  • Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
  • Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
  • Assists with assigned projects and special provider or patient requests.
  • Assists with the member checkin process, including a basic understanding of benefit eligibility files, checkin technology and overall clinic workflows within the context of care delivery.
  • Processes transactions required to begin or complete the visit.
  • Demonstrates an indepth knowledge of employersponsored health insurance, including copays, coinsurance, and related benefit specific requirements, in order to support members.
  • Collaborates with providers and staff members to deliver an exceptional seamless patientcentered care experience.
  • Performs other duties as assigned

Required Qualifications

  • Bachelor's degree or equivalent experience
  • 1 year of experience in customer service position

Preferred Qualifications

  • Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), or clientbased systems such as Microsoft or HP.
  • Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
  • Proven organizational skills
  • High level of ownership, accountability and initiative
  • Experience with multitasking, issue resolution, and conflict management
  • Experience in a health care service delivery environment
  • BLS (Basic Life Support) certification

Pay:
$ $21.00 per hour

Benefits:

  • 401(k)

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Work Location:
In person