Customer Support Specialist

1 week ago


Erie, Pennsylvania, United States Phoenix Technical Solutions Full time
Job DescriptionJob DescriptionSalary: $36,000 to $44,000 with Full Benefits

Title: Customer Support Specialist – Customer Operations

Location: Wabtec (GE Transportation) – Erie, PA

Job Description:

The Customer Operations Center provides exceptional customer service in the Rail Transportation Industry and is the primary contact for operators of Wabtec Locomotives. The operational goal of this group is to provide support for logistics and fulfilment of supply chain and reverse supply chain deliverables, up to and including repair services and support of advanced digital technology.

All Customer Support Specialists are expected to answer questions about products, contracts, inventory availability, and general orders, with an expectation to be proficient in all support center activities to maintain customer satisfaction in a demanding and changing time sensitive environment.

Essential Responsibilities:

  • Use troubleshooting techniques, knowledge, and customer service skills to resolve issues with supply chain or services related cases.
  • Serve as a resolution point within customer operations team to decrease escalations.
  • May write or contribute user/technical documentation and case notes to resolve future customer issues.

Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

  • Perform ticket triage, monitor, and review ticket aging to ensure timely response to the end-user; Use reporting tools to help resolve the oldest tickets as needed.
  • Perform delivery tasks per standard operating procedures.
  • Work cross-functionally with internal stakeholders to correctly identify and resolve issues.

Skills:

  • Must have excellent communication and interpersonal skills.
  • Demonstrated project experience working in a cross functional organization.
  • Change agent mentality – proactively learns new processes, identifies opportunities for improvement while promoting their adoption.
  • Motivation to provide excellent internal and external customer service
  • Analytical and reasoning ability for solving problems and good judgment for complex decision-making

Qualifications:

  • Bachelor's Degree preferred. Previous technical support experience with GE/Wabtec Rail products preferred. Associates Degree and 2 years of technical customer support experience or High School Diploma/GED and High School and 5 years of customer support experience.
  • Previous customer facing experience with request or ticket escalation management.
  • Computer skills to include knowledge of various software programs and database applications (MS Suite, Salesforce, SQL, Access, Tableau, Oracle; etc).


  • Erie, Pennsylvania, United States Fastenal Full time

    Customer Supply Chain Support 4921 Pacific Ave, Erie, PA 16506 PA069 Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW Working as Full-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position...

  • Billing Specialist

    1 week ago


    Erie, Pennsylvania, United States Career Concepts Full time

    Billing Specialist A local Erie company is seeking a Billing Specialist who can thrive in a fast-paced environment and handle multiple responsibilities efficiently. The ideal candidate will possess strong organizational skills, exceptional attention to detail, and the ability to work independently without supervision. As a vital member of the team, you will...


  • Erie, Pennsylvania, United States American Automobile Association Full time

    Retail Service Specialist AAA East Central currently has a full-time Retail Service Specialist opportunity available at the Erie, PA branch office. The branch hours of operation are Monday through Friday 9am - 5pm and Saturday 9am - 3pm with availability to work overtime, as needed. We are looking for someone who will thrive in a sales and service...

  • Peer Specialist I

    1 week ago


    Erie, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    UPMC Western Behavioral Health at Safe Harbor improves access to mental health and substance use resources for people in Erie County. Safe Harbor provides a direct link to research-based care for many behavioral health conditions at UPMC Western Psychiatric Hospital, including addiction medicine services.Peer Specialists I are individuals with lived...


  • Erie, Pennsylvania, United States Erie City School District Full time

    Position Type: Student Support Services/Social Worker Date Posted: 5/21/2024 Location: Special Education Position Title: Mental Health Specialist Location: TBD Position Summary/Goal: The Mental Health Specialist (MHS) will participate as a member of the School District of the City of Erie's Student Assistance Multidisciplinary Team, co-chair assigned...


  • Erie, Pennsylvania, United States Shriners Childrens Hospital Full time

    Company Overview Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion,...


  • Erie, Pennsylvania, United States Erie Federal Credit Union Full time

    Job DescriptionJob DescriptionGENERAL SUMMARYServes as lending support staff for the Record Services department. Responsible for the preparation of loan documents for scanning and indexing in order to be viewed and retrieved in EFCU's OTG system.ESSENTIAL FUNCTIONSPrepare loan documents and support loan documents for scanning and indexing in OTG on a daily...

  • Support Associate

    3 weeks ago


    Erie, Pennsylvania, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    3 weeks ago


    Erie, Pennsylvania, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...


  • Erie, Pennsylvania, United States Disabled Veteran Solutions Full time

    Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits.At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will provide...


  • Erie, Pennsylvania, United States U-Haul Full time

    Location:1320 E Grandview Blvd, Erie, Pennsylvania 16504 United States of America.U-HAUL is looking for friendly, energetic, and motivated individuals that enjoy interacting with customers and take pride and comfort in a job well done. U-Box CCR's are responsible for pick up, transportation, and drop off of our U-Box containers and to ensure that our valued...


  • Erie, Pennsylvania, United States U-Haul Full time

    Location:1320 E Grandview Blvd, Erie, Pennsylvania 16504 United States of America.U-HAUL is looking for friendly, energetic, and motivated individuals that enjoy interacting with customers and take pride and comfort in a job well done. U-Box CCRs are responsible for pick up, transportation, and drop off of our U-Box containers and to ensure that our valued...

  • IT Account Access

    1 week ago


    Erie, Pennsylvania, United States akkodis Full time

    This is a long term contract role which requires full-time work onsite in Erie, PAPay Rate: $18 per hourAkkodis is partnering with a Fortune 500 company in Erie, PA, recruiting customer service oriented candidates to provide IT Account Access & Administration support.The IT Account Access & Administration Specialist requires candidates to have a high level...


  • Erie, Pennsylvania, United States StaffPhysicians Full time

    A hospital-based endocrinology group is seeking an endocrinologist to join their practice due to high demand from the community. The incoming physician will enjoy a waiting patient base and the opportunity to help guide the direction of the program into the future. You will need to be board certified or board eligible and have a Pennsylvania license that we...


  • Erie, Pennsylvania, United States StaffPhysicians Full time

    A hospital-based endocrinology group is seeking an endocrinologist to join their practice due to high demand from the community. The incoming physician will enjoy a waiting patient base and the opportunity to help guide the direction of the program into the future. You will need to be board certified or board eligible and have a Pennsylvania license that we...


  • Erie, Pennsylvania, United States BAS Healthcare Locums, LLC Full time

    Location: One of the largest cities in Pennsylvania has an abundance of amenities for its residents to enjoy. This city won the prestigious "All American City Award" Close proximity to Buffalo, Cleveland and Pittsburgh (within 90 miles). This city offers great public and private schools in a safe and friendly community, reasonable cost of living, an...

  • Travel Nurse

    1 week ago


    Erie, Pennsylvania, United States Triage Full time

    Triage is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Erie, PA. Shift: Inquire Start Date: 06/10/2024 Duration: 13 weeks Pay: $ / Week Travel Telemetry RN | Erie, PA Travel Nursing: Telemetry Erie, PALocation: Erie, PAStart Date: 6/10/2024Shift Details: 12H Nights (12:00 AM-12:00 PM) 36 hours per weekLength: 13...


  • Erie, Pennsylvania, United States Presbyterian SeniorCare Full time

    Would you answer YES to the following? Do you like to be busy? Are you a self-starter who is able to work independently? Do you enjoy serving others by preparing and/or serving food? Then apply today for our Dining Services position. Why you will love being a Dining Services Aide at Presbyterian SeniorCare Network:Earn a Good Living: We offer competitive...

  • Paint Sales

    1 week ago


    Erie, Pennsylvania, United States Kitchen & Bath Design Full time

    Kitchen & Bath DesignPaint Sales & Receiving Coordinator / $14.0-$18.0 per hour / Erie , PAMust Haves:Education:High School Diploma/GEDWhy Us:Why Choose Us:Expertise: Our team consists of highly skilled designers with years of experience in the industry. We bring a wealth of knowledge and expertise to every project, ensuring superior design solutions...

  • Crisis Technician I

    1 week ago


    Erie, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Safe Harbors Crisis Residential Unit (CRU) is an 8-bed facility for diversion from inpatient behavioral health. Our team is staffed with registered nurses, CRNPs/PAs, masters level Therapists, technicians, and a discharge specialist. We provide services including medication management and adjustments, group and individual therapy, and referrals and...