Customer Service Advocate

2 weeks ago


Midvale, Utah, United States Bamboo Insurance Full time
Job Description

**This is a hybrid position. We're looking for applicants able to work in our Midvale, UT office at least two days a week. If you live far away, unfortunately, this position is not for you**

Job Summary:

  • Customer Advocates will handle inquiries from business partners and policy holders via phone, chat, and email, addressing policy questions and modifications. Additionally, you'll process new business applications and renew policies using our cutting-edge system to validate risk eligibility and support underwriting tasks if necessary. Your role is crucial in advancing Bamboo's reputation and performance.

Duties/Responsibilities:

  • Provide top-tier customer service to partners and policy holders.
  • Represent Bamboo Insurance, ensuring exceptional customer experiences.
  • Process new applications and policy renewals efficiently.
  • Collaborate with team members on complex customer requests.
  • Complete other assigned duties as needed.

Required Skills/Abilities:

  • Apply business regulations effectively to assess property risks.
  • Demonstrate strong verbal and written communication abilities.
  • Thrives in a fast-paced, multitasking environment.
  • Excellent time management and proactive problem-solving skills.
  • Work well within a team setting.
  • Professional and approachable demeanor.

Required Education and Experience:

  • Prior experience in Customer Service within a call center setting.

Preferred Requirements:

  • Holding a Property and Casualty License is a plus.

Physical Requirements:

  • Long periods of desk work and computer usage.

Bamboo upholds equal employment standards by abiding by all applicable federal, state, and local regulations, ensuring fair employment opportunities for all.



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