Guest Service Representative

1 week ago

Dana Point, California, United States Marriott International, Inc Full time

Información Adicional Seasonal

Número de Empleo

Categoría de Empleo Rooms & Guest Services Operations

Ubicación The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VER EN MAPA

Horario Full-Time



¿Ubicación remota? N



¿Reubicación? N

Tipo de Posición Non-Management

Bienvenido a nuestra familia
Como líder a nível mundial en la industria de viajes, no hay mejor lugar para destacarse.

Si tiene la capacidad natural de comunicarse y disfruta de trabajar con otras personas, lo invitamos a unirse a nuestra familia global.

Aquí, encontrará un lugar donde su personalidad y sus ideas se valoran tanto como el trabajo que realiza.

Cada día abrirá su mente a un universo de posibilidades, oportunidades de crecimiento y la ocasión de conocer a personas de todas partes del mundo.


El impacto que generará


No importa si un huésped llega cansado de sus viajes o emocionado por sus vacaciones, usted sabe qué hacer para que se sientan como en casa.

Los huéspedes valorarán encontrarse con el vestíbulo impecable, su cálida bienvenida y su eficiencia a la hora de registrarlos e indicarles hacia dónde deben dirigirse.

Cuando los huéspedes se dan cuenta de que verdaderamente se interesa por la calidad de su estadía, usted está actuando con excelencia.


Lo que hará

  • Organizar, confirmar y procesar registros de entrada/salida de los huéspedes y adaptarse según los cambios
  • Asegurar los pagos y, para ello, verificar y ajustar la facturación según sea necesario
  • Proporcionar a los huéspedes habitaciones e información sobre el hotel, indicaciones, comodidades y puntos de interesés locales
  • Realizar informes diarios y revisar todo para saber qué debe comunicarse al personal del próximo turno
  • Completar informes del cajero y de cierre, y contar el dinero en efectivo al final de cada turno de manera precisa
  • Aceptar y registrar las llamadas para despertar a los huéspedes e informarlas al departamento correcto
  • Comunicar las emergencias, los artículos perdidos o los casos de robo a las autoridades o al personal de seguridad apropiado
  • Mantener listas de contingencias en casos de emergencia y comunicar los mensajes necesarios

Beneficios que merece
Recibirá nuestro apoyo dentro y fuera del lugar de trabajo, ya que le ofreceremos lo siguiente:

  • Compañeros con espíritu de trabajo en equipo
  • Liderazgo motivador
  • Apoyo para disfrutar de una vida de bienestar y felicidad
  • Oportunidades para servir y retribuir a la comunidad
  • Descuentos para habitaciones de hotel, artículos de la tienda de regalos, alimentos y bebidas
  • Programas de reconocimiento

Lo que buscamos

  • Una conducta cordial y orientada a las personas
  • Una actitud de priorizar el equipo
  • Un don para prestar atención a los pequeños detalles
Este puesto requiere el cumplimiento de los estándares y las expectativas de garantía de calidad. Es posible que se le exija estar de pie, sentado o caminar durante períodos prolongados.

Mover, levantar, transportar, empujar, arrastrar y colocar objetos con un peso inferior a 10 libras (4,5 kg) o su equivalente sin asistencia.

Realizar otras tareas de trabajo razonables solicitadas por sus supervisores.

APTITUDES DESEABLES

Educación:
Título de estudios secundarios o certificado equivalente de un programa

de Desarrollo de Educación General (General Educational Development, GED).

Experiência laboral afín:
No se requiere experiência laboral afín.

Experiência como supervisor:
No se requiere experiência como supervisor.

Licencia o certificación:
Ninguna

Aquí es muy bienvenido
Nuestra principal prioridad es hacer que se sienta tan bienvenido como nuestros huéspedes. Deseamos que se sienta cómodo siendo usted mismo y que sepa que es importante para nosotros. Generará un impacto en su puesto y, por eso, lo valoraremos y apreciaremos.


La rango de pago para este puesto es de $23.35 a $23.35 por hora y puede ofrecer un plan 401 (k), tiempo libre remunerado y/o licencia por enfermedad y otros bienestar.

Los beneficios pueden estar sujetos a elegibilidad, período de espera, contribución y otros requisitos y condiciones generalmente aplicables.

  • Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables. Marriott International considera a los solicitantes de empleo calificados con antecedentes penales de conformidad con las leyes federales, estatales y locales aplicables._
Con más de 100 hoteles galardonados en todo el mundo, las damas y caballeros de The Ritz-Carlton crean experiências tan excepcionales que el

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