Dealer Relations Coordinator

2 weeks ago

Framingham, Massachusetts, United States Carvana Full time


Hiring ImmediatelyEnglish and Spanish fluency preferredStarting pay: $20+ per hour based on experience Role and TeamThe Inside Sales Representative acts as a tactical partner by building and maintaining customer/client relationships in order to grow the auction business.

This position is responsible for establishing and maintaining relationships with assigned customers including individual dealers, dealer groups, institutional accounts and others resulting in auction sales.

ResponsibilitiesMake sure customers receive prompt, efficient and courteous attention by providing excellent customer service and responding to phone calls, emails and text messages in a timely manner.


  • Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents.

Maintain a professional appearance, orderly work environment and friendly disposition by greeting customers and guests promptly and with courtesy, both on the phone and in person.

Arrange Hotel and Flight reservations with our local transportation department.
Contact dealers daily to solicit and develop new buy business and sell business via telephone and internet. Discuss inventory needs, current and future promotions and upcoming sales.

Maintain current customers and act as liaison for Outside Sales Representative, consignment dealers and auction personnel by maintaining relationships and developing new business.

Complete a minimum number of calls as set forth by the GSM or designated manager and log each call.
Perform Sale Day duties as set forth by GSM or Sales Supervisor.

This includes but is not limited to:
providing exceptional customer services, IF duties, block representation, printing reports, setting-up displays and post-sale reporting.
Build strong customer relationships through training, education and awareness to match the customer's needs to the product offerings. Navigate and educate customers on all aspects of and smartphone applications.
Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times while setting a good example of attitude and performance.
Properly use and navigate ADESA's CRM to log calls, run reports and view dashboards.
Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale.

Vehicle exposure for specific units and consigners (Call Campaigns)Educate customers on new and existing services to meet overall company goals.

Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property. Report all incidents to the GSM and/or Sales Supervisor.

Practice and promote Company Core Values:
Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.

Must know, practice and ensure that Company policies, procedures, and applicable state and federal laws are followed at all time.

Contact dealers in territory to purchase units as well as run aged units on Sale Days.
Other duties as assigned. QualificationsOffice/Admin experience requiredSpanish fluency is preferredMust be at least eighteen (18) years of age.
Must be qualified to operate a motor vehicle and possess a valid driver's license.
Must have a demonstrated ability to read, write, and communicate effectively in English.
About UsADESA, a Carvana owned company, currently operating over 50 locations throughout the US.

Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers.

Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you.

Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.

We're excited about the future As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles We are looking for great people who want to take this journey with us Get a sneak peek into life at ADESAADESA Benefits and PerksCompetitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More

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