Customer Success Manager

1 week ago

Austin, Texas, United States BiZZdesign Full time

Are you an enthusiastic, motivated senior professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match

Who are we?

Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 24 years, headquartered in Enschede, the Netherlands. We are a dedicated team of over 160 diverse individuals, representing over 23 nationalities, collaborating across 6 different countries. At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.

Our software platform plays a pivotal role in enabling global organizations like Intel, HP, Maersk, Nestle, Wells Fargo, T-Mobile (& many more), to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.

What impact will you make?

As Customer Success Director, you are the strategic expert in leading Bizzdesign's customers on the path to success, utilizing Bizzdesign solutions and expertise, in continuous strategic dialogue with customers' key stakeholders.

In the early phase of a customer's lifecycle, you are actively engaged with customers, making sure the expected business value is delivered and in later stages, you strengthen relationships, manage health, and mitigate risks to drive value with Bizzdesign continuously.

You are part of the Strategic Customer Success team, dedicated to supporting our most valuable customer in the Fortune 1000 space, with a personal focus on a selected group of customers in North America. This team is part of Bizzdesign's Customer Success Organization (CSO).

Bizzdesign's CSO provides expertise, training, consulting, and support to ensure our software is a true "solution" to solve critical challenges for our customers. The mission of CSO is to optimize and grow customer value.

The Strategic Customer Success team supports this mission by challenging both the strategic customers and Bizzdesign to increase the impact of using Bizzdesign solutions, with successful post-sale onboarding support, business value delivery discussions during implementation, and proactive engagement to drive customer health and opportunities to grow further Bizzdesign adoption in these organizations. All of this is driven by customer satisfaction, support references, and success stories with a focus on retention and software revenue growth to ensure the future success of Bizzdesign.

Your tasks include:

Customer Success Engagement:

  • Serve as the trusted advisor for strategic key customers across the customer lifecycle; onboarding, adoption, advocacy, and expansion.
  • Manage and ensure collaboration with key stakeholders and experts to drive future growth, using our Customer Success Plan, focused on enabling customer business value maximization.
Customer Success Coaching:
  • Support the CSO team to ensure the continued double-digit growth of the Bizzdesign business by continually improving our customer success best practices, focusing on value delivery & customer satisfaction.
  • Partner with Bizzdesign's teams to optimize customer value, resolve technical challenges, advance account renewals, and expansion, create collateral and events, and design ideal offers & features.
Reference/Advocate support:
  • Conduct regular business reviews to celebrate positive outcomes and identify growth opportunities, increasing customer references, and case studies.
  • Proactively identify risks and develop mitigation plans (coordinating activities internally within Bizzdesign and externally with customers) to resolve.
Renewals:
  • You will actively drive the Renewal Process together with our Sales team to ensure a healthy NRR (Net Retention Rate).
What are we looking for?
  • You have 7+ years of experience in technology-enabled consulting services at large SaaS enterprises.
  • You have 7+ years of experience in Business Consulting/Change Management.
  • Knowledge and experience in enterprise architecture and/or business architecture is a must.
  • You have excellent communication and presentation skills (both written and verbal), toward audiences of different levels.
  • You have a strong track record of driving customer value growth across all stages of the customer lifecycle.
  • You have the willingness to travel in North America and other regions to ensure a high degree of customer intimacy and engagement.
  • You have at least completed a Bachelor of IT, Business Economics, or equivalent qualifications.
  • You have an entrepreneurial, proactive, and ambitious attitude.
  • You are a relationship builder and a confident facilitator.
  • You are fluent in English (written and verbal).
  • You have full ownership and accountability.
  • You have a high degree of honesty and integrity.
  • You have a "hands-on" and "roll-up-your-sleeves" collaborating supervisor attitude.
  • This is a hybrid role, so we expect you to be in our Austin office at least 2-3 times per week.
What is in it for you?
  • You will have a competitive base salary and performance bonuses.
  • You will get a health and pension allowance.
  • We like to invest in the growth of our employees, so we offer a range of courses and training depending on what you need so you can get a little bit better every day you're with us.
  • A dynamic in-office working environment in the heart of Downtown Austin.
  • A fantastic working atmosphere with amazing colleagues who always put a smile on your face.
  • Working together in an international environment with colleagues from all over the globe.
  • There will always be room for your new ideas, suggestions, and initiatives, no matter how long you've been with us.
  • All business expenses will be paid.
  • You will have a role in an entrepreneurial and low bureaucratic working environment within a rapidly growing global software company.
You will join our existing Strategic Customer Success team as well as the global CSO Leadership team and will be expected to travel to clients' sites across North America and other regions if required.

Are you ready to start building your future with us? Let's meet up for a cup of coffee online and see if we have a match

For additional information about the role of Customer Success Director, please contact Maria Cotorceanu who is the Global Recruiter via

If someone at Bizzdesign has referred you or shared this role with you, please make sure to mention the employee's name in your email.

*Applications submitted via email will not be taken into consideration*

Acquisition based on this vacancy is not appreciated.

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Ursus Inc Full time

    JOB TITLE:Customer Success Manager (Spanish/LOA)LOCATION:REMOTE - MST andCSTPAY RANGE:$44-$54/hrDURATION:5 monthsCOMPANY:Our client a Fortune 500 Software Organization is seeking a Customer Success Manager (Spanish/LOA) to bring onto the team.Duties:The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success...

  • Customer Success Manager

    7 days ago

    Austin, Texas, United States Intelliswift Full time

    Job ID: Customer Success Manager Candidates must be fluent in Spanish MST and CST Timezone required Duration - 5 Months Pay rate - $54.37 per hour on W2 The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Planview Incorporated Full time

    Overview: Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industrys...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Planview GmbH, Software & Consulting Full time

    Company Overview Planview has one mission: to build the future of connected work, from ideas to impact.As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States SGA Full time

    Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Manager for a Contract assignment with one of our premier SaaS clients in Austin, TX . This role is also open to fully remote candidates in MT or CT timezones. The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans,...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Intelliswift Software Full time

    Job Title: Customer Success ManagerDuration: 5+ MonthsLocation: Remote- MST and CST Time zone requiredIntelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and...

  • Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Informatica LLC Full time

    Job Number:37002Position Title:Customer Success MgrBuild Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward,...

  • Customer Success Manager

    3 weeks ago

    Austin, Texas, United States Informatica LLC Full time

    Job Number:37002Position Title:Customer Success MgrBuild Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward,...

  • Customer Success Manager

    1 month ago

    Austin, Texas, United States Closinglock Full time

    Company OverviewClosinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by...

  • Customer Success Manager

    3 weeks ago

    Austin, Texas, United States Closinglock Full time

    Company OverviewClosinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Pearl Full time

    About Pearl Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery — industry-leading capabilities which clinicians, practice owners,...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Wildpack Beverage Full time

    Role: Customer Success Manager Location: Austin, TX Reports to: Director, Business Development & Customer Success About Wildpack Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States PetDesk Full time

    About The Role Customer Success Managers (CSM) own the post-sales experience at PetDesk, driving adoption, retention, and maximizing the return on a customer's technology investment. CSMs are responsible for ensuring the overall success of 400+ accounts. They are adept at analyzing strategic customer activities and opportunities and quickly building...

  • Customer Success Manager

    1 week ago

    Austin, Texas, United States Secureframe Full time

    Secureframe is on a mission to help organizations build trust and stay secure at every stage of growth. With increased data breaches and cyberattacks across industries, companies are demanding higher security and compliance standards from their vendors, but getting compliant can take a year or more, slowing a company's speed-to-market and sales.Secureframe's...

  • Associate Customer Success Manager

    7 days ago

    Austin, Texas, United States Informatica Full time

    Build Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...

  • Manager, Enterprise Customer Success

    1 week ago

    Austin, Texas, United States Navan Full time

    As a Manager of Enterprise Customer Success, you will recruit, lead, develop, coach, scale, and motivate a team of high performing, Enterprise Customer Success Managers that exceeds its goals, delights its clients, adds to our culture, partners well with others, and is passionate about its mission and excited to come to work every day. What You'll Do:...

  • Senior Customer Success Manager

    7 days ago

    Austin, Texas, United States Cloudflare Inc Full time

    About the DepartmentCustomer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue...

  • Lead Customer Success Manager

    3 weeks ago

    Austin, Texas, United States Clari Full time

    About the TeamThe Customer Success and Sales Engineer teams are technically oriented roles that support revenue growth across pre and post-sales. Our team is responsible for advising customers on how to create more efficient business processes and designing technical solutions for our customers in an effort to drive new revenue and renew customers. About the...

  • Lead Customer Success Manager

    1 month ago

    Austin, Texas, United States Clari Full time

    About the TeamThe Customer Success and Sales Engineer teams are technically oriented roles that support revenue growth across pre and post-sales. Our team is responsible for advising customers on how to create more efficient business processes and designing technical solutions for our customers in an effort to drive new revenue and renew customers. About the...

  • Digital Customer Success Manager

    1 week ago

    Austin, Texas, United States SailPoint Technologies Full time

    The Digital Customer Success Manager is a key part of SailPoint's CSM team. This individual is responsible for monitoring and responding to questions from customers, partners and internal teams using a ticketing system, as well as focusing on at risk Manager, Digital, Customer, Retail