Patient Care Delivery Supervisor

Patient Care Delivery Supervisor (LVN) *$5,000 Hiring Bonus* Santa Clarita , California **Description:**

**$$5,000 Sign-on Bonus for eligible external candidates who meet all conditions for payments - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment.**

Providence is calling a Patient Care Delivery Supervisor (LVN) (Full-time/Day Shift) at Providence Facey Medical Foundation in Santa Clarita, CA.

**We are seeking a Patient Care Delivery Supervisor (LVN)** who will supervise and coordinate the patient care support staff. Develop and implement quality improvement programs. Ensure efficient allocation and use of resources.

**In this position you will:**

Act as a resource to the patient care delivery staff:

Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected

Respect the dignity, confidentiality and privacy of patients

Work in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline

Ensure that areas of responsibility are operating in accordance with Quality Assurance/Quality Management and accreditation standards

Assist in the development of the budget for the department and allocates funds within budget to accomplish objectives. Monitors/reports variances against budget

Coordinate staffing in assigned work areas; maintains a master calendar of staff scheduling; assesses the need to utilize float staff service adjusting the staffing to meet the needs of the physicians and patient load

Enhance professional growth and development through participation in educational programs, current literature, meetings and workshops

Ensure the adherence to established departmental policies and procedures, objectives, quality assurance programs, safety, environmental and infection control standards

Develop, recommend and coordinate the implementation of new procedures

Attend meetings as required and participates on committees as directed

Develop, manage and maintain a progressive extern program that draws students from location Medical Assistant, Licensed Vocational and Registered Nurse programs

Evaluate the effectiveness of nursing interventions utilizing observation and review of documentation to determine patient treatment outcomes and need for staff training/education

Develop, implementation and administers inservice education for staff

Investigate complaints of patients, staff and medical staff and takes appropriate action; follows up to ensure that complaints have been satisfactorily handled

Monitor and ensure accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc

Ensure an adequate stock of supplies and proper functioning of equipment

Cooperate with other personnel to achieve department/team objectives, maintains good employee relations and interdepartmental teamwork objectives and good customer service programs

Plan, conduct and supervise small, short term projects

Implement and maintain an ongoing employee recognition programs for staff; assesses the effectiveness of communication programs and redesigns accordingly

Approve/deny approved time off for staff. Monitors time cards for assigned employees, evaluates and corrects deficiencies in time card accuracy and submission

Authorize any overtime

Maintain current LVN license, American Heart Association BLS for Health Care Providers and other appropriate licensure/certifications

Demonstrate effective management skills:

Manage the department within the established budget

Hire and retain qualified staff; ensures new employees are oriented to their department and well trained for their jobs

Organize the department workload and establishes work standards to promote efficiency and productivity

Conduct departmental staff meetings on a monthly basis or more frequently if needed and maintains minutes of all meetings

Motivate and manage staff to ensure that performance standards are met or exceeded

Give timely and constructive feedback on performance; documents all corrective counseling

Prepare and conducts fair and objective performance appraisals within one month of the employee's anniversary date of LVN and MA staff

Ensure that adequate in-service education is available to staff members

Keep staff apprised of changes in organization and departmental policies

Maintain a high degree of professionalism.

Demonstrate the ability to make decisions, take appropriate action and follow tasks through to completion

Recognize the implications of new situations and develops workable solutions

Demonstrate a willingness to accept new responsibilities

Respond cooperatively to managers and staff members in other departments to promote teamwork

Act as a role model in demonstrating the customer service standards of the organization

Demonstrate a commitment to personal growth and development by participating in external activities related to professional goals

Attend departmental meetings as appropriate and contributes ideas for improving efficiency, productivity and patient satisfaction

**Qualifications:**

**Required qualifications for this position include:**

Graduate of an accredited LVN school of nursing

Current California LVN license

American Heart Association BLS for Health Care Provider

IV certification

2 years of current medical office experience with references

2 years of Nursing staff supervisory experience in a patient care delivery setting

Verified skill sets defined by department usage

UR/QA knowledge, surgery scheduling knowledge, patient education skills along with knowledge in the development of protocols

**About the ministry you will serve:**

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence, an integrated, not-for-profit network of hospitals, care centers, medical clinics, affiliated services and educational facilities across Alaska, California, New Mexico, Montana, Oregon, Texas and Washington.

We offer a full comprehensive range of benefits see our website for details

**We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit**

**Our Mission**

As expressions of Gods healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

**Schedule:** Full-time

**Shift:** Day

**Job Category:** Nurse Lead/Supervisor/Manager

**Location:** California-Santa Clarita

**Req ID:** 341126