Manager Analytics

Manager Analytics

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 13 years in a row

Want to work with highly motivated individuals on high-performance teams? Join WWT today

We are looking for a Manager, Analytics.

A Manager of Analytics leads a team of Data Analytics Associates, Specialists, and/or Supervisors that are accountable for the successful execution and fulfillment of strategic program objectives. Reporting to a Senior Manager or Director of Analytics, an individual in this role is responsible to oversee various aspects of day-to-day operations, ensuring processes run smoothly, resources are optimized, and strategic goals are met. You will drive the day-to-day operations of a team through mentoring and providing direction to employees, monitoring work quality, and coaching on performance. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements, and propagates a continuous improvement culture across the team. This individual will drive high-performance through accountability and coaching, fostering a foundation of respect and trust with the analytics team, stakeholder community and other partners.

Essential Functions:

• Mentoring, coaching, and contributing to the development of the team on standard policies, procedures and best practices while promoting professional growth
• Developing and utilizing operational Key Performance Indicators (KPIs) to gather insights, track Performance, drive accountability and Customer delight
• Owning execution and cross-functional accountability throughout WWT Supply Chain and IT
• Ensuring Global Operations Data Strategy is carried out balancing strategic direction with the tactical needs of the organization
• Ensuring complex issues are resolved across multiple reporting platforms and data sources
• Making decisions in Analytics staffing and hiring decisions
• Acting as a thought leader to challenge teams, elevate Performance and ensure continuous improvement
• Communicating clearly to drive expectations and instill consistency amongst the team
• Stewarding the culture through utilization of the World Wide Technology Integrated Management and leadership tools and concepts
• Provide guidance as the Thought Leader around new technologies and practices in Data Analytics market today
• Prioritizes multiple projects in varying sizes across Operations teams, making final decisions about priorities, timing and resources
• Provide feedback/input to cross functional Analytical groups across the company to ensure consistency in process and delivery is met

QUALIFICATIONS:

• Bachelor's degree required, preferably in Business, Computer Science, or Data Analytics, or Supply Chain Operations required (a combination of education, training, and experience may be considered in lieu of degree)
• A minimum of 7 years progressive experience in a related field

Knowledge, Skills, and Abilities

• Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
• Efficiently and effectively communicates information to promote collaboration and High Performing team
• Able to convey ideas clearly and succinctly through written communication
• Persistent and determined in the face of adversity
• Effectively manages their time to deliver work efficiently
• Always applies a customer service mindset and strives to deliver customer delight
• Demonstrates effective prioritization skills in an environment with many competing demands
• Applies superior critical thinking skills to identify solutions to difficult problems
• Comfortable and effective in presenting to and closely working with senior leadership
• Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
• Proficiently establishes and continuously improves processes to deliver optimal organizational value
• Effectively and efficiently organizes resources to get things done
• Treats direct reports fairly, with positive intentions, and does not play favorites
• Provides clear and productive direction to their team via thorough planning and effective communication
• Does not avoid difficult conversations but addresses challenging direct reports in a timely manner through effective coaching
• Effectively delegates work to direct reports, trusting them to perform without constant involvement
• Genuinely cares about people on their team, both professionally and personally, and appreciates the contributions of each employee
• Motivates and empowers individuals to be the best they can be - Successfully assembles talented teams by identifying and hiring the best people
• Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed
• Monitors resource usage across projects or programs, identifying areas or synergy or redundancy and looking for ways to optimize efficiency
• Ensures that complex technical communications are crafted with non-technical audiences in mind; coaches others on the best way to simplify terminology and use visual aids to describe concepts
• Ensures the right processes and practices are in place to support the generation of communications that allow for clear and consistent comprehension of complex and technical information across the business and externally
• Successfully represents the business by consistently delivering emerging technical information in interesting and engaging ways to external stakeholders and the public, expertly explaining complex, technical concepts in a universally understandable way
• Promotes a culture that values data-driven business decisions, products and processes
• Provides input into and implements organization-wide plans to collect, store and use big data sets
• Develops advanced analytical models and tools to interpret big data, and leverages results to accelerate innovation, synergies and transformation across the organization
• Creates measures to maximize resource utilization; builds reports and tools to improve operational efficiency
• Designs departmental improvements that impact the quality of products, services and processes
• Serves as an expert in continuous improvement; develops department-wide measures to track improvements and monitor quality
• Develops advanced or breakthrough insights from the interpretation of data; presents recommendations in a compelling way to support business decisions
• Advises key stakeholders by continuously helping them to successfully navigate through critical business changes
• Utilizes deep expertise and contextual awareness to explore complex issues with customers and provide trusted advice
• Serves as a subject matter expert to others on new ideas and solutions that will improve current business processes and address challenges, and leverages other subject matter experts as needed to develop solutions
• Strategically resolves the most complex or unusual problems escalated to this level; guides teams across disciplines to implement effective resolutions
• Ensures that solutions for complex issues achieve the organization's objectives and standards, providing strategic guidance if an alternative needs to be developed
• Understanding of Tableau, Power BI or analytical equivalent and their capabilities required

Visit our company web page at for more information. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities