Field Service Representative II

7 days ago


Charlotte, North Carolina, United States Builders FirstSource Full time

Field Service Representative

  • Resolves construction service and product issues at the customer's site efficiently and cost-effectively.
  • Provides training and guidance to less experienced Field Service Reps.
  • Examines the condition of company building workmanship and products on the customer's site, reporting findings to the Customer Service team.
  • Recommends replacement or repair of defective products following customer service guidelines.
  • Negotiates and approves third-party repair/adjustment and ensures quality adherence.

Requirements: High school diploma or equivalent with two years of customer service or field service experience. Completion of Truss Technician Training I & II preferred.

Builders FirstSource is dedicated to providing equal employment opportunities. We value diversity and do not discriminate based on race, color, religion, gender, national origin, veteran status, or disability.



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