Customer Representative

1 week ago


Topeka, Kansas, United States State of Kansas Full time

Employment Benefits

  • Comprehensive medical, prescription, dental, vision, and additional coverage
  • Pre-tax savings accounts
  • Sick & Vacation leave
  • Work-Life Balance programs: military leave, jury leave, funeral leave
  • 9 Paid State Holidays (designated by the Governor annually)
  • Employee discounts
  • Retirement and deferred compensation programs
  • Paid Parental Leave
  • Employee Assistance Program
  • On-the-job training programs
  • Public Service Loan Forgiveness Program

Position Summary:

This role is part of the Motor Fuel Segment of the Customer Relations Core Process, focusing on delivering outstanding customer service and ensuring all customer needs are met efficiently and professionally. The responsibilities include educating customers in person, over the phone, or in writing about statutes, policies, procedures, services, and available resources. Providing guidance on resolving deficiencies, errors, or problems, and managing accounts for various motor fuel entities.

This position entails maintaining a professional demeanor and prioritizing exceptional customer service.

Qualifications:

  • Education: High school diploma or equivalent.
  • Minimum Qualifications: Six months of experience in client interviews, investigations, or providing technical assistance. Education can be substituted for relevant experience as deemed appropriate by the agency.
  • Preferred Experience: Strong knowledge of tax laws, regulations, policies, and procedures. Ability to apply guidelines to unique situations, excellent customer service, written and oral communication skills, and effective time management. Proficiency in detecting, correcting, and explaining irregularities based on tax accounting principles. Skilled in multitasking, work planning, and prioritization. Prior experience with Legacy ASTRA Tax Processing (ATP) is a plus.
  • Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint clearance necessary due to access to Federal Tax Information files in KDOR systems.


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