Continuous Improvement Project Manager

2 weeks ago

Nashville, Tennessee, United States BlueCross BlueShield of South Carolina Full time

Description

Job Purpose:

Responsible for the management of area projects. Focuses on meeting project commitments, including communications with sponsors, stakeholders, etc. As assigned, leads or assists in the planning, implementation and introduction of projects for new systems, procedures and technologies. Provides education and training regarding complex system changes. Guides less experienced staff. May have indirect, but no direct subordinates.

Logistics:

This position is full-time (40 hours/week) Monday – Friday and will be preferred as onsite at One Century Plaza in Nashville, TN, with highly qualified remote candidates to be considered.

What You'll Do:

Lead planning and implementation of projects to include coordinating the development and implementation of project and procedural enhancements, data gathering, process analyses, procedural documentation, leading development teams, training management and non-management staff, and establishing processes to monitor and sustain effective changes. Facilitate the definition of project missions, goals, tasks, and resource requirements, service levels and customer requirements. Communicate with information systems and internal staff relative to project assigned. Provide technical and functional assistance to project team members during all project phases. Provide continuity between groups through attendance and participation in work sessions, scope and design walkthroughs and weekly status meetings. Administer scheduling, planning, reporting, development and implementation within timelines and budgets. Manage project budget and resource allocation. Assist in the identification of potential cost savings. Function as lead in reviewing proposed enhancements and identifying issues related to project business requirements. Resolve or assist in the resolution of conflicts within and between projects or functional areas. Direct testing and coordination of changes/enhancements. Oversee the development of test matrices and coordination of internal and external personnel for testing of implemented changes. Provide training and documentation to customers and staff related to project status, procedures and changes. Provide education and training regarding policies and procedures that are changed or developed as a result of changes and projects. Generate internal and external reports to support management in determining productivity and efficiencies of programs or operational processes. Analyze processes to ensure accuracy and quality. Make recommendations to improve processes and drive efficiency in quality. Complete other tasks as assigned by management.

To Qualify for This Position, You'll Need:

Required Education:

A Bachelor's degree OR 4 years of job-related work experience.

Required Work Experience:

7 years of progressively responsible experience working in various functional areas, such as operations, research and analysis, project management, strategic planning, business process engineering or quality improvement. 3 years of experience coordinating or leading project teams from inception through implementation phases (may be concurrent).

Preferred Work Experience:

2 years of experience leading/participating in LEAN or Six Sigma process improvement initiatives. Experience in Medicare, healthcare or insurance industry. Experience driving business transformations through strong project management leadership over lean continuous process improvement initiatives and other projects. Experience leading/coordinating an organization's quality management system, including ISO 9001 or other related quality programs. Project management (PMP) certification and/or lean green or black belt certification.

Required Skills and Abilities:

Excellent and effective communication and time-management skills. Strong knowledge of business process engineering methodology. The ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge. Advanced analytical and decision-making skills. Thorough understanding of project management phases, techniques and tools. Demonstrated aptitude for effective leadership of staff. The ability to recognize problems or situations that are new or without clear precedent and offer solutions.

Required Software and Tools:

Microsoft Office.

Our comprehensive benefits package includes:

401(k) retirement savings plan with company match. Subsidized health plans and free vision coverage. Life insurance. Paid annual leave — the longer you work here, the more you earn. Nine paid holidays. On-site cafeterias and fitness centers in major locations. Wellness programs and a healthy lifestyle premium discount. Tuition assistance. Service recognition.

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