Sales Associate

2 weeks ago

Vergennes, Vermont, United States Individually Owned and Operated Ace Hardware Store Full time
About Len's Ace Hardware Incorporated

Len's Ace Hardware is a family owned and operated business that's been serving the community for over 60 years Len's Best Hardware in Addison was founded by Len and Mary Grimsley in 1959 and in 1962 Len Sr.

changed affiliations to Ace Hardware and was the 426th Ace store to open. Since then the family business continued to grow thanks to Len Jr. and Len III expanding to include 5 more locations

  • Roselle (1997), Glen Ellyn (2000), Bloomingdale (2005), Elmhurst Today, Len's Ace Hardware is third generation owned and currently operated with lots of input from the 4th generation It is one of the most successful and longstanding Ace chains in the Chicagoland Area. Len's Ace Hardware is committed to being "the Helpful Place" by offering a complete selection of quality products, tons of services, a knowledgeable sales staff and amazing customer service
General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:

Provide a positive representation of Len's Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.

Experience
Retail experience preferred but not required.

Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.

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