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Member Services Representative
6 days ago
The Member Services Representative role focuses on delivering exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring a positive and welcoming experience.
Key Responsibilities:
- Greet members and guests warmly, providing top-notch customer service.
- Address member queries promptly and professionally.
- Manage front desk tasks such as answering calls, checking members in, assisting with sign-ups, giving tours, and updating accounts.
- Contribute to maintaining club cleanliness and organization by sanitizing equipment, spa amenities, and restrooms regularly.
- Prior customer service experience is beneficial.
- Minimum age requirement of 18 years.
- Basic computer skills are necessary.
- Passion for fitness and health is a plus.
- Positive and energetic demeanor.
- Reliability and punctuality are essential.
- Excellent communication skills and the ability to empathize and resolve issues effectively.
- High school diploma or equivalent preferred.
- Continuous standing and walking during shifts.
- Regular communication either in person or over the phone.
- Occasional lifting up to 50 lbs may be required.
- Exposure to chemicals is possible.
- Various physical movements like bending, climbing, balancing, kneeling, and twisting.
Philosophy:
At Planet Fitness, we aim to create an inclusive and non-judgmental environment where everyone feels comfortable pursuing an active lifestyle. Our goal is to offer a safe and welcoming space for individuals of all fitness levels.
Mission Statement:
At PF Supreme, we are dedicated to expanding the Planet Fitness brand, providing growth opportunities for our team, and delivering an exceptional Judgement Free experience to our members. Our focus on passion and fearlessness drives us to limitless potential.
Job Benefits:
- Complimentary Black Card gym membership.
- Flexible shifts: day, evening, or overnight.
- Potential for career advancement.
- Discounts on club merchandise.
- Benefit packages including medical, 401k, and insurance options.
- Discounts on entertainment and travel experiences.
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