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Van Driver

3 months ago

Portland, Oregon, United States West Marine Full time

Job Summary:

Van Drivers coordinate order selection, order packing and shipment, providing the store team with timely information as needed. Load / unload van deliveries as directed, perform returns as per standards. Van Driver will deliver marine equipment and accessories to our wholesale customers on a multi-stop, time sensitive route. You will be operating a light duty vehicle, delivering product, and insuring great Customer service.


We are Boaters serving Boaters with a mission of Boaters Serving Boaters Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen.

Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer.

West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Duties/Responsibilities:

  • Deliver excellent customer experience with every interaction
  • Execute pick, pack, and ship to meet SLAs (service level agreement) for product fulfillment
  • Use proper methods for pulling and moving product to shipping processing location
  • Process customer returns with in SLAs
  • Identify and escalate any bottlenecks impeding fulfillment to the Manager
  • Drive responsibly to represent the company and brand
  • Load vehicle to support routing sequence
  • Utilize routing apps and schedule to deliver product in an efficient and timely manner
  • Provide quality delivery practices for location and condition of product to customer
  • Interact with customers during deliveries and inform them of upcoming events
  • Ask if there is anything else they need
  • Make other product deliveries as needed by store
  • Keep vehicles neat, clean, and organized
  • Vehicles should be clean and operating safely report any issues, damage or malfunctions to your Manager
  • Keep vehicles properly fueled and stored
  • Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
  • Perform other jobrelated duties as assigned

Required Skills/Abilities:

  • Excellent verbal communication skills
  • Excellent active listening skills
  • Excellent sales and customer service skills
  • Extensive knowledge of the merchandise sold
  • Ability to anticipate customers needs
  • Ability to recommend merchandise to customers
  • Ability to operate or to quickly learn the store's pointofsale system
  • Must maintain a valid drivers license and satisfactory driving record

Education and Experience:

  • High school diploma or equivalent preferred
  • Previous boating and/or retail experience preferred

Physical Requirements:

  • Prolonged periods of standing and walking throughout the retail space
  • Prolonged periods of sitting while driving
  • Must be able to lift up to 50 pounds to shoulder height unassisted.

Brand:
West Marine

Address: 127 Marginal Wy Portland, ME

Property Description: 8- Portland

Property Number: 84