Technical Success Manager

1 week ago


Pleasant Grove, Utah, United States ObservePoint Full time
Job Description

Technical Success Manager at ObservePoint

  • About ObservePoint
    • INNOVATIVE - Continually exploring new ideas
    • HUMBLE - Acknowledging the need for individual and collective growth
    • SCRAPPY - Delivering great solutions with less
    • FRIENDS - Valuing relationships and time spent together

As a company, we believe in being CUSTOMER OBSESSED, delivering world-class products, taking accountability, creating alignment, choosing optimism, and winning together.

What we do

Our mission is to assist users in governing their websites by providing an automated platform that scans millions of web pages daily for deep analysis and validation.

Position Overview

Join a passionate team focused on winning together. The Technical Success Manager will be the main point of contact for 30-50 clients, ensuring an outstanding customer experience.

Principal Responsibilities

  • Post-sale activities, including implementation, onboarding, support, and retention
  • Establishing relationships with champions and economic buyers
  • Maintaining product expertise and identifying growth opportunities
  • Ensuring customers receive maximum value and nurturing growth opportunities
  • Proactively managing at-risk customers and renewals process
  • Advocating for customers internally

Minimum Qualifications

  • Proficiency in HTML, CSS, and JavaScript. Knowledge of Regular Expressions, HTTPS, and Basic Programming a plus
  • Technical curiosity and resilience
  • Strong logic and problem-solving skills
  • High emotional intelligence and ambition
  • Growth mindset and positive attitude

Preferred Qualifications

  • 1+ year of Customer Success experience in a SaaS setting
  • Experience in digital marketing
  • Strong business acumen and executive relationship development
  • Experience in web development, analytics, consulting, or account management
  • Excellent organization and task management skills
  • Familiarity with Salesforce, Groove, Google/Adobe Analytics


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