Customer Service

2 weeks ago


Richmond, Virginia, United States BH Media Full time
Lee Enterprises is seeking a Customer Service / Receivable Coordinator with experience in Customer Service, Credit & Collections.

Job Responsibilities

  • Processes credit applications from new customers and submits them to manager for determination of credit status.
  • Maintains accurate account information in proprietary software (Mactive) including addresses, phone numbers, contact information and account status.
  • Researches accounts with credit balances. Determines cause of credit balance and prepares documentation for refund or transfer according to department guidelines or validates application of credit to account.
  • Provides accounting support to Advertising, including but not limited to invoice customer accounts as requested.
  • Monitors collection status of bad debt accounts on a monthly basis, updating as needed.
  • Respond to requests for credit references customers.
  • Runs a variety of standardized reports for the credit manager and other designated persons.
  • Reviews the data for completeness and correctness.
  • Monitors credit queues in proprietary software (Mactive) as needed.
  • Reviews new/pending orders and makes approval determinations based on credit status of account
  • Provides administrative assistance to the credit manager and other members of the credit department
  • Posts payments received from customers, accurately and timely.
  • Resolves payment problems/ discrepancies in a timely manner
  • Reconciles the cash receipts daily to ensure all is in balance and accounted for within the receiving and posting process.
  • Answer inquires from customers and company personnel regarding payment applications.
  • Return messages or inquiries for information requested in a timely basis.
  • Place collection calls for specified past due accounts as directed.
Other details

  • Pay Type Hourly
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