Customer Service/Order Fulfillment Manager

2 weeks ago


Chicago, Illinois, United States Remote VA PH Full time
Order Fulfillment Manager Job Description


An Order Fulfillment Manager oversees the end-to-end order fulfillment process within an organization, with a focus on leveraging technology platforms such as Gorgias (for customer support) and Klaviyo (for email marketing and communication).

Their primary goal is to ensure that customer orders are accurately processed, efficiently fulfilled, and delivered on time. This role involves collaboration with various teams, including customer service, warehouse staff, logistics partners, and suppliers.

Responsibilities:

Order Processing and Fulfillment:
Receive and process customer orders promptly.
Coordinate order picking, packing, and shipping.
Ensure accurate inventory management and tracking.
Utilize Gorgias for efficient customer support and issue resolution.

Warehouse Operations:
Manage warehouse staff and allocate tasks effectively.
Optimize warehouse layout and organization.
Implement safety protocols and maintain a positive work environment.

Quality Control:
Inspect orders for accuracy and quality.
Address any discrepancies or issues promptly.
Maintain high standards for order fulfillment.

Shipping Preparation:
Coordinate with carriers and logistics partners.
Prepare shipments for timely delivery.
Monitor shipping performance and address delays.

Collaboration:
Work closely with customer service representatives to meet service level agreements (SLAs).
Liaise with external partners, such as third-party logistics providers (3PLs).
Utilize Gorgias for efficient communication with customers.

Email Communication (via Klaviyo):
Leverage Klaviyo for order-related email communication.
Send order confirmations, shipping updates, and personalized messages.
Optimize email campaigns to enhance customer engagement.

Technology and Systems:
Be proficient in inventory management systems (IMSs) and warehouse management systems (WMSs).
Utilize Gorgias for streamlined customer support.
Leverage Klaviyo for targeted email marketing.

Qualifications:

Education:
Bachelor's degree in Business or a related field.

Experience:
Previous experience in order fulfillment, supply chain, or a related field.
Familiarity with warehouse operations and logistics.
Proficiency in using Gorgias for customer support and Klaviyo for email communication.

Skills:
Excellent organizational skills.
Strong attention to detail.
Effective communication and customer service abilities.
Multitasking capability.

Physical Stamina:
The role may involve physical tasks related to warehouse management.

Teamwork:
Ability to collaborate with cross-functional teams.

Software Proficiency:
Familiarity with inventory management systems (IMSs) and warehouse management systems (WMSs).
Proficiency in Gorgias and Klaviyo .

#J-18808-Ljbffr

  • Chicago, Illinois, United States Cintas Full time

    Requisition Number: 176235Job DescriptionCintas is seeking an Order Fulfillment Representative. Responsibilities include batching orders; keying orders; answering general mail box phone calls; providing order assistance to sales representatives.Skills/QualificationsRequired High School Diploma/GED Minimum 1 year phone and/or face-to-face customer service...


  • Chicago, Illinois, United States McDonald's Full time

    McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why...


  • Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...


  • Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...

  • Order Management

    2 weeks ago


    Chicago, Illinois, United States Aprimo Full time

    Position Title: Order Management & Contract Compliance Analyst Location: Virtual, United States Employment Type: Full-Time Onsite, Remote or Hybrid: Remote Department: Contracts Hiring Manager: Director, Contract & Order Management Travel: Minimal (Up to 5%)COMPANY SUMMARY:Here at Aprimo, our mission is to empower the marketing organizations of today to...

  • Order Checker Auditor

    2 weeks ago


    Chicago, Illinois, United States Lineage Logistics Full time

    At Lineage Logistics, located on South Wood Street, we are currently seeking an Order Checker Auditor to join our team. Here is what you'll do in this role: - Check and record materials coming in and out of the site - Stock received items and fulfill customer orders for shipping - Review delivered loads to ensure correct quantity and type of material -...


  • Chicago Heights, Illinois, United States WSI Supply Chain Solutions Full time

    We are seeking a dynamic leader for the role of Fulfillment Operations Supervisor. Oversee WSI employee schedules, personnel policies, and performance management. Address customer issues, assist in recruiting, and ensure effective team planning. Proctor meetings, oversee inventory processes, and maintain safety as the number one priority. This salary...


  • Chicago, Illinois, United States Mixam Full time

    Customer Service Team LeadFLSA Status: Non-ExemptAnnual Salary: $65,000 to $75,000 USDWork Location: Hybrid, Chicago, ILWho we areMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and...


  • Chicago, Illinois, United States Jet Support Services , Inc. Full time

    **Customer Service Representative** Chicago, IL / JSSI Parts & Leasing Parts Sales / Full-time About JSSI. . . For over 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. The company offers hourly cost maintenance programs to manage the often...


  • Chicago, Illinois, United States Mixam Inc Full time

    FLSA Status: Non-Exempt Annual Salary: $65,000 to $75,000 USD Work Location: Hybrid, Chicago, IL Who We Are Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service....


  • Chicago, Illinois, United States ARC Document Solutions Full time

    ARC Document Solutions is the largest commercial digital printer and visual marketing company in the country. We are looking for a Full-time Customer Service Representative to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.Description: Greet customers Process inperson, phone,...


  • Chicago, Illinois, United States Fleet Feet Full time

    Overview: We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 180 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment We believe its a privilege to serve and remain committed to...


  • Chicago, Illinois, United States TEKsystems Full time

    *Customer Service Specialist* Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the...


  • Chicago, Illinois, United States tapwage Full time

    Customer Service AssociateJob ID 916878BR[Apply]) Save jobResponsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Customer Experience Engages customers and patients by greeting them and offering...


  • Chicago, Illinois, United States tapwage Full time

    Customer Service AssociateJob ID 916878BR[Apply]) Save jobResponsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Customer Experience Engages customers and patients by greeting them and offering...


  • Chicago, Illinois, United States teamworkonline Full time

    OverviewThe Customer Service Representative is responsible for being the first point of contact for show managers and exhibitors for the ordering, service delivery, invoicing and payment processes and providing them with an exceptional experience throughout. This role will pays an hourly wage of $24.04 to $31.25. For PT roles: Benefits: 401(k) savings plan...


  • Chicago, Illinois, United States teamworkonline Full time

    OverviewThe Customer Service Representative is responsible for being the first point of contact for show managers and exhibitors for the ordering, service delivery, invoicing and payment processes and providing them with an exceptional experience throughout. This role will pays an hourly wage of $24.04 to $31.25. For PT roles: Benefits: 401(k) savings plan...


  • Chicago, Illinois, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...


  • Chicago, Illinois, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...


  • Chicago, Illinois, United States Wolters Kluwer Full time

    Customer Service Operations Associate page is loaded **Customer Service Operations Associate** **Customer Service Operations Associate** locationsUSA - Chicago, IL, South LaSalle St time typeFull time posted onPosted 4 Days Ago job requisition idR is a global leader in professional information services. Professionals in the areas of legal, business, tax,...