Business Office Manager

2 weeks ago

Utica, Michigan, United States True Connection Communities Full time
Job Purpose

The Business Office Manager's (BOM) primary responsibility is to assist in the operations of the Senior Living community by helping to manage the operations and management of the workforce. BOM assigns duties, inspects work, and investigates complaints regarding concierge staff and takes corrective action. The BOM may purchase supplies and equipment, take periodic inventories, screen applicants, and train new team members. A BOM role exists in a community which has less 150 units.

Company Overview

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident's families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you'll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit

Benefit of working for us based on eligibility
  • Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Paid Parental Leave, Short-term & Long-term Disability
  • Industry-leading PTO
  • Paid Holidays
  • 401k program; Including match
  • Tuition reimbursement
  • Staff development courses & free online training courses
  • Paid training
  • Bonus programs
  • Employee Assistance Program (EAP)
  • Employee/Resident Referral Bonuses
Duties and Responsibilities
  • Works collaboratively with Executive Director and other department heads to create a positive, hospitality-oriented atmosphere for all associates and residents.
  • Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
  • Responsible for coding, auditing, and submitting invoices for payment accurately and in a timely manner.
  • Enters, processes, reviews, and distributes resident bills accurately and in a timely manner.
  • Provide month-end financial statement variance explanations and other analytical reports as needed.
  • Responsible for the payroll function for the community.
  • Assist Executive Director with capex management and overall budget adherence.
  • Oversee the community hiring, onboarding, and personnel files at the community.
  • Works with Executive Director to effectively train, coach, reward and discipline all subordinates in a timely manner.
  • Understands and follows all emergency and safety practices and procedures.
  • Communicates effectively with Executive Director, associates, residents, families, and third-party vendors.
  • Oversee the community Concierge department, including reviewing schedule, hours, and performance of associates.
  • In the absence of the community Executive Director, will function as Director in charge of the community.
  • Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including assisting at events when needed.
  • Completes all departmental-related reports in an accurate and timely manner.
  • Attends and actively contributes relevant departmental information at daily Stand-Up Meeting.
  • Attends and actively participates in company-hosted webinars, on-site meetings, regional meetings, and national meetings as scheduled.
  • Participates in the Manager-on-Duty program, including covering weekends on a rotating basis, as assigned by the Executive Director.
  • Performs other duties as assigned.
Qualifications
  • Must possess a high school diploma or equivalent. Associates degree or above preferred.
  • Must possess successful, progressive experience in bookkeeping/accounting and a minimum of three (3) years' experience in a supervisory capacity.
  • Must possess strong organizational and problem-solving skills.
  • Knowledge of payroll and benefits systems as well as knowledge of accounting systems (accounts payable/accounts receivable /GL).
  • Communicates effectively with Executive Director, staff, residents, prospects and vendors.
  • Exhibits excellent customer service to residents, families and prospects and promotes the community in a positive manner.
  • Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) as well as familiarity with Internet and its search tools.
Working Conditions

This job operates in a professional office environment. This job routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets. This job also involves visiting Senior Living Communities, in which case the role will have possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets. This position may require occasional travel.

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

True Connection Communities is a Drug-Free/Smoke-Free Workplace.

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