Network Tech Support Analyst

1 week ago

Baytown, Texas, United States Manpower Group Inc. Full time

Role : Network Tech Support Analyst

Location : Baytown TX Onsite)

Duration : 12+ Months long term contract

Key Responsibilities:

  • Provide physical support for all aspects of network, compute, data/voice infrastructure, diagnosing and resolving hardware and software issues across office, field, and manufacturing sites.
  • Liaise and execute tasks with global support teams, vendors, and managed services providers (MSPs).
  • Perform Network Monitoring and Troubleshooting.
  • Contribute to end-to-end delivery of projects with a focus on localised processes associated with procurement, staging, installation and asset lifecycle management.
  • Develop and maintain relationships with business contacts, ensuring problem resolution and facilitating system change management.
  • Coordinate on-site and remote support, offering after-hours assistance on a rotational basis.
  • Work in a supportive environment with a strong safety and security focus.
  • Ensure all applicable corporate IT standard processes and procedures are followed.
  • Coordinate support for on-site and other remote sites as required.
  • Facilitate the end-to-end delivery of IT solutions from ideation, cost estimation, and requirements gathering through to deployment and support.
  • Proactively identify opportunities for improvement to strive towards operational excellence.
  • Travel as required to support operational and project deliverable requirements.

Skill Requirements:

To be successful for this role, it is desired that the candidate will have knowledge, skills, experience, and willingness to bring:

  • Experience in physical infrastructure support, problem diagnosis, equipment handling, and knowledge of facility and business considerations.
  • Proficiency and comprehension of the platforms essential for facilitating the delivery of infrastructure services, including but not limited to cloud-based solutions, virtualization technologies, and networking.
  • Technical expertise in storage and server hardware, telecommunication services, TCP/IP networking, and ServiceNow tools.
  • Proficiency in troubleshooting issues related to power, cooling, and backup systems.
  • Previous experience in large or multinational companies, with a focus on virtual teams, planning, process adherence, and cultural awareness.
  • Ability to apply design principles to create efficient and reliable cabling solutions across various environments.
  • Strong interpersonal skills, effective communication, and the ability to build relationships at all levels.
  • Proficiency in planning, coordination, multitasking, and self-motivation with minimal direction.
  • Willingness to learn new technologies, adapt to change, and familiarity with Agile methodologies.
  • Resourcefulness, strong problem-solving aptitude, attention to detail, and an analytical approach.
  • Customer service excellence with a proven ability to resolve problems in a timely and professional manner.
  • Ability to anticipate and identify problems, develop implementation plans, and work harmoniously in a team environment.
  • Relevant network and service management certifications would be highly regarded.
  • Minimum of 3-5 years of professional IT experience.
  • Familiarity with deployment of the latest network technologies such as SD WAN, Zero Trust, and SDP.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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