Bilingual Receptionist

Temp to Perm

Patient Service Representative -MUST be Bilingual in Spanish

Schedule: M-F 8.30am-5pm or 8am-4.30pm (40HPW)

JOB DESCRIPTION
Under the supervision of the Patient Services Supervisor the Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

• Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
• Print schedules for the next clinic day call patients 24 hours in advance to confirm appointments.
• Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.
• Screens calls and determine if:

1. PSR can assist patients with request(s).
2. Take a message and explains that patient will receive a call back.
3. or transfer calls to a specific department for resolution.

• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.
• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.
• Notify appropriate staff of patient's arrival. Follow cancellation and rescheduling procedures.
• Schedule follow-up, new patient, prenatal etc. appointments with patients' clinicians or activate recall list as ordered.
• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.
• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)
• Assist patients in filling out and completing Virtual Gateway Applications and explain Center policies.
• Enter Free Care info into data base and maintain files to ensure timely completion.
• Explain Center billing statements and collect payments.
• Become knowledgeable about the GLFHC Improvement plan and the model for improvement endorsed by the organization.
• On a regular basis participate in ongoing quality improvement activities related to individual, team, and organizational performance improvement.
• Travel between sites may be required.
• Performs all and any additional duties as assigned.

Qualifications:
Experience

• Training in a Medical or Administrative field
• Bilingual (Spanish / English) required.
• Computer knowledge required.
• Excellent communication skills required.
• Ability to handle stressful situations.
• Ability to work flexible hours, evenings, and weekend coverage.

Education

• High School diploma or GED certificate