Appointment Specialist

2 weeks ago

Marquand, Missouri, United States Hyundai of Carmel Full time

The Ed Napleton Automotive Group is looking for our next Appointment Specialist. This is an exciting opportunity in a growing, fast-paced industry. Located at *DEALERSHIP NAME*, the Appointment Specialist supports the sales team by scheduling customer appointment via outbound calls, inbound calls, and responses to internet inquires.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

  • Aggressive compensation plans
  • Family Owned and Operated – 90+ years in business
  • Medical, Dental, and Vision Insurance
  • 401K and additional benefits
  • Accrued Vacation Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Job Responsibilities:

  • Handling of incoming and outgoing phone calls and emails (100+ outbound calls).
  • Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction.
  • Answer customer internet inquires by both email and phone.
  • Schedule sales appointments and reschedule no show customers.
  • Contact customers based on current marketing incentives.
  • Follow up with existing, past, and potential customers to generate leads and close sales.
  • Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.

Job Requirements:

  • Great customer service skills and motivation to be successful
  • Able to communicate persuasively with customers to set appointments
  • Able to create and maintain customer relationships
  • Excellent computer skills and phone presence
  • Prior Sales, Call Center, or BDC Experience preferred
  • Automotive experience helpful but not required
  • 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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