Patient Relations Specialist

1 week ago


Temecula, California, United States Rancho Health MSO Full time

Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job.

Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Patient Relations Specialist plays a pivotal role in the daily operations of our Patient Relations team, focusing on Patient Retention.

This involves reaching out to new senior patients, providing a warm welcome, and assisting them in scheduling their initial appointments.

Additionally, the role encompasses addressing and resolving minor issues for existing patients through problem-solving calls, while escalating more significant matters through the proper channels.

In addition to these responsibilities, the role involves proactive outreach to potential leads, diligent follow-up, coordination of patient email campaigns, active participation in hosting In-Person Senior Events, and undertaking other assigned duties.

This multifaceted position is crucial in ensuring a positive and seamless experience for our patients while contributing to the overall success of our healthcare services.


Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for overseeing lead management, ensuring adherence to lead nurturing policies, and actively participating in the development of lead policies and procedures.

Manage and maintain workflow within CRM/Marketing Management tools, serving as the primary point of contact for CRM support. Take charge of the prioritized outreach list in CRM, tracking leads, inquiries, and patient acquisitions. Regularly process CRM data, generating reports on lead, switch, and attribution data for marketing leadership.

Conduct audits of lead sources for accuracy and collaborate on strategic initiatives with front office staff and care teams to raise awareness of PR services.

This role involves a comprehensive approach to lead management, ensuring smooth operations and strategic alignment with organizational goals.

Required education and experience:
The requirements listed below are representative of the knowledge, skills, and/or ability required

Minimum Education required:
High school diploma or equivalent

Minimum Experience Required:
1 year of customer service experience.

Minimum Knowledge and Skills Required:
Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a fast-paced environment. Proficient with Office 365 or related software (Intermediate).

  • Temecula, California, United States Universal Health Services Full time

    Responsibilities About Temecula Valley Hospital Temecula Valley Hospital (TVH), part of Southwest Healthcare, brings advanced technology, innovative programs, patient-centered and family sensitive care to area residents. The hospital features 140 private patient rooms; emergency care; advanced cardiac and stroke care; orthopedics; general and surgical...


  • Temecula, California, United States UHS Full time

    Responsibilities Join the A Plus Urgent Care Team About Us: A Plus Urgent Care, proudly services a broad and diverse choice of communities in which to live, work and play. Our urgent care and primary care practices offer challenging opportunities to physicians, nurse practitioners, as well as medical assistants and other vital staff members, with practices...


  • Temecula, California, United States Best Buy Full time

    **Customer Service Specialist, Pacific Sales Temecula, CA Job Details** **Customer Service Specialist, Pacific Sales Temecula, CA 1714** Share Job **Overview** Occasional Seasonal Entry Level Store Associates This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary...


  • Temecula, California, United States Infor Full time

    GENERAL SUMMARYThe L&D Specialist is responsible for project oversight and daily administration of the L&D Department. This position works under the direction of the Organizational Development Manager and provides support in meeting business goals by coordinating, leading, collaborating, and facilitating various special projects and initiatives within the...


  • Temecula, California, United States State of Louisiana Full time

    "The Louisiana Department of Veterans Affairs is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace." The mission of the Louisiana Veterans Homes is to primarily serve the Veterans' population of Louisiana through the provision of medical, restorative, and rehabilitative services in an...


  • Temecula, California, United States IDIQ Full time

    Job Description The Social Media Specialist is in charge of creating a social media strategy and KPIs to align with IDIQ business goals. This role includes defining priority audience segments to reach per each social media platform and honing our key message and reach. Responsible for creating and implementing social media strategies on multiple platforms,...


  • Temecula, California, United States IDIQ Full time

    Company DescriptionIDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.As one of the fastest growing companies in the United States with...


  • Temecula, California, United States IDIQ Full time

    Company DescriptionIDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.As one of the fastest growing companies in the United States with...

  • VIP Specialist

    1 week ago


    Temecula, California, United States Infor Full time

    GENERAL SUMMARYThe primary responsibility of the VIP Specialist is to provide positive and memorable experiences for our VIP Guests by creating an exclusive, effortless, and personalized visit. This position focuses on building loyalty by ensuring the highest level of guest satisfaction in the delivery and execution of services provided during their visit to...


  • Temecula, California, United States IDIQ Full time

    Job Description IDIQ is looking for an SEO & Content Specialist. IDIQ has a fun, fast-paced environment that creates a very rewarding place to work. Reporting to the Director of Brand Management, we are in need of a metrics-driven, goal-oriented, creative individual who is fast on their feet and passionate about writing along with impacting the bottom...


  • Temecula, California, United States Wise Auto Group Full time

    Wise Auto Group has been your automotive family for over 100 years We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is...


  • Temecula, California, United States Easterseals Southern California Full time

    Overview:Easterseals Southern California has fantastic opportunities for individuals looking to begin or continue a career in the fields of psychology, behavioral health, or autism services. Our Behavior Interventionists provide in home, ABA based therapy sessions to families and children on the autism spectrum. Are you interested in gaining a greater...


  • Temecula, California, United States Wise Auto Group Full time

    Focus on the in-store customer experience; follow up with dealership customers & presentation of Harley-Davidson motorcycles. The sale of Harley-Davidson motorcycles to dealership customers appropriate to their preferences and needs by applying the dealership sales process, working in concert with assigned teams and an Assistant Sales Manager (ASM).Duties...

  • Clinical Pharmacist

    1 month ago


    Temecula, California, United States Nufactor Full time

    Job Details Job Location: Temecula - Temecula, CA Salary Range: $ $77.00 HourlyDescriptionPosition SummaryThe Clinical Pharmacist provides and coordinates comprehensive pharmaceutical care services to patients of nufactor Pharmacy that include, but are not limited to, overseeing, monitoring, preparing, dispensing and documenting all aspects of their...

  • Clinical Pharmacist

    4 weeks ago


    Temecula, California, United States Nufactor Full time

    Job Details Job Location: Temecula - Temecula, CA Salary Range: $ $77.00 HourlyDescriptionPosition SummaryThe Clinical Pharmacist provides and coordinates comprehensive pharmaceutical care services to patients of nufactor Pharmacy that include, but are not limited to, overseeing, monitoring, preparing, dispensing and documenting all aspects of their...


  • Temecula, California, United States Nufactor Full time

    Job Details Job Location: Temecula - Temecula, CA Salary Range: $ $77.00 HourlyDescriptionPosition SummaryThe Admissions Clinical Pharmacist provides and coordinates comprehensive pharmaceutical care services to patients prior to starting service with nufactor Pharmacy. Items include, but are not limited to, overseeing, monitoring, preparing, dispensing and...


  • Temecula, California, United States Nufactor Full time

    Job Details Job Location: Temecula - Temecula, CA Salary Range: $ $77.00 HourlyDescriptionPosition SummaryThe Admissions Clinical Pharmacist provides and coordinates comprehensive pharmaceutical care services to patients prior to starting service with nufactor Pharmacy. Items include, but are not limited to, overseeing, monitoring, preparing, dispensing and...


  • Temecula, California, United States Rancho Health MSO Full time

    Job Summary:The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.The Appointment Coordinator is responsible for booking patients' visits. This process includes greeting,...


  • Temecula, California, United States Universal Health Services Full time

    ResponsibilitiesAbout Temecula Valley HospitalTemecula Valley Hospital (TVH), part of Southwest Healthcare, brings advanced technology, innovative programs, patient-centered and family sensitive care to area residents. The hospital features 140 private patient rooms; emergency care; advanced cardiac and stroke care; orthopedics; general and surgical...

  • Insurance Verifier

    1 week ago


    Temecula, California, United States Foundations for Living Full time

    ResponsibilitiesJoin the Southwest Healthcare TeamAbout Us:Creating Health and Harmony, Southwest Healthcare is a comprehensive network of care with convenient hospital and ambulatory care/outpatient locations here to serve the Southern California community. With over 6,000 passionate providers and healthcare employees, our shared goal is to provide...