Retail Loan Servicer

1 week ago


Manitowoc, Wisconsin, United States Bank First Full time
Job Details

The Retail Loan Ops Center located in Manitowoc, WI is seeking a Retail Loan Servicer to join their team.

Description:

**Exciting Opportunity with a $1,000 Sign On Bonus**

Position Summary: A Retail Loan Servicer plays a key role in maintaining the accuracy of the loan accounting system, conducting post-closing audits, and monitoring policy and file exceptions. The role requires a solid understanding of loan documentation to ensure proper scanning and archiving of loan files. Additionally, exceptional customer service skills, attention to detail, proficiency in computer usage, and the ability to manage multiple tasks are essential. Candidates must excel in a collaborative team environment.

Responsibilities:
  • Conduct post-closing activities such as perfecting collateral liens, organizing files, and monitoring loan policy and file exceptions.
  • Handle non-post transaction items from the previous day.
  • Manage daily remittances to Investors, loan selling/delivery to Investors, research rejects, and oversee repurchased loans.
  • Administer insurance and disburse premiums for escrowed loans.
  • Ensure daily/monthly balancing of loan general ledger accounts, researching discrepancies and outstanding items.
  • Address credit bureau reporting and corrections.
  • Complete loan system maintenance tasks and validate maintenance performed by others.
  • Establish and confirm automatic loan payments.
  • Input loan data into the tax service website for property tax monitoring, addressing exceptions.
  • Send delinquent tax letters and inform lenders.
  • Oversee loan payoffs, fulfill necessary collateral releases, and manage flood cancellations.
  • Process construction draws, ensuring receipt of all approvals and documentation.
  • Supervise the mortgage insurance portfolio, ensuring timely processing of monthly bills.
  • Resolve queries or issues related to the loan system.
  • Collaborate with colleagues to foster a professional and productive work environment.
  • Support other loan servicers' duties as required.
  • Adhere to the company's Code of Ethics.

Qualifications

Competencies:
  • Honesty, Integrity, and Ethics: Acting in a fair and just manner without deceit, following the company's moral principles.
  • Accountability: Willingness to take responsibility.
  • Adaptability: Ability to adjust to changing work environments.
  • Decision Making: Effective selection of actions while managing resources.
  • Interpersonal / Customer Oriented: Building and maintaining relationships with a focus on serving clients' needs.
  • Oral Communication: Clear communication and effective feedback reception.
  • Written Communication: Writing clear and concise correspondence, including proofreading and editing.
  • Detail Oriented: Meticulous attention to all task aspects.
  • Time Management: Efficient utilization of time for job tasks.
  • Results-Oriented: Driving behaviors for achievement and self-directed progress.
  • Innovative: Encouraging new ideas and solutions beyond the norm.

Skills/Knowledge/Abilities:
  • Experience in secondary market mortgage operations is preferred.
  • Associate Degree in Accounting and/or Finance.
  • Strong prioritization, organizational, and deadline management skills.
  • Excellent verbal and written communication abilities.
  • Outstanding organizational and attention to detail skills.
This job description is not exhaustive, and management may update it as needed.

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