Parkside Pediatrics

Job Title: Live Answer Representative

Department: Parkside Pediatrics Communications Team

Weekly Hours: FT - 40hours/week with multiple shift options (see below)

• 8:00AM - 7:00PM M,T,W,F
• 7:00AM - 6:00PM M,T,TH.F
• 7:00AM - 6:00PM M,W,TH,F

Supervision Received: Reports to Parkside Pediatrics Communications Coordinator

Posting: Internal/External

Location: Tribe513 Headquarters | Downtown Greer, SC

Description:

You are skilled in connecting with others and demonstrating empathy. You possess emotional intelligence, responding compassionately to various situations. Enjoying interaction with people, you excel in understanding and addressing their needs. Empathy, reliability, and flexibility are key attributes. Motivated by a genuine care for individuals, you strive to provide excellent service.

Capable of independent work, you also value teamwork, considering the collective impact of actions. Embracing challenges and additional projects, you thrive in a dynamic environment. Proficient in multitasking, you handle various tasks simultaneously with ease. Your ability to learn and communicate effectively enhances information sharing. Displaying sound judgement, especially in complex scenarios, you contribute to process enhancement. Recognizing your role as a representative for Parkside families, you prioritize team welfare and demonstrate humility.

Position Overview:

Responsible for managing incoming calls for Parkside Pediatrics and The Breastfeeding Center of Greenville. Delivering exceptional customer service and ensuring callers feel valued and understood. Collaborating with patients and families to facilitate superior care. Directly supervised by the Coordinator, Parkside Pediatrics Communications Team.

Responsibilities:

• Answering calls promptly, compassionately, and efficiently. Engaging with patients and families to ensure exceptional care.
• Tasks include scheduling appointments, patient outreach, accurate information delivery, and connecting callers with relevant departments. Proficient multitasking during high call volume periods.
• Assisting with weekend phone coverage.
• Completion of daily administrative duties such as reviewing schedules, rescheduling appointments, and handling paperwork.
• Participating in team meetings and training sessions, including division meetings.
• Performing other assigned tasks.

Required Education & Certifications:

• Preferably with customer service experience.
• Minimum education requirement: High School Diploma or GED.
• Proficient in computer skills and typing.

Physical Requirements:

• Ability to work at a computer workstation for extended periods.
• Presence at the designated office location during regular business hours.
• Occasional travel up to 10% required.
• Ability to lift up to 20 lbs.

Tribe513 is an Equal Opportunity Employer

---