Client Concierge

2 weeks ago

Reno, Nevada, United States Cosmetic Physician Partners Full time

We are in search of a Client Concierge to join our experienced team at M Spa in Reno, NV.

At our clinic, we prioritize a positive culture, and finding the right individual to collaborate with us is crucial. Excellent patient care is our priority with a team approach to service. The right candidate is polished, friendly, motivated, and emotionally and professionally mature.

We believe our staff are the secret to our success and we strive to create an environment where our people are appreciated, engaged, supported, and rewarded.

Founded by a board-certified plastic surgeon, our mission is to blend state-of-the-art medical technology with a dedication to patient outcomes. With a well-established patient population, our medical spa has a set of comprehensive service offerings, including but not limited to plastic surgery, laser treatments, skin care products, injectables, aesthetician treatments, and nonsurgical fat reduction.

Job Overview
The Clinic Concierge (CC) is a foundational role for the business. This is a full-time position through which you will be on the front lines helping clients look and feel their best through safe, proven, and transformational nonsurgical cosmetic services. You will be directly responsible for educating patients about the services that we provide while following up on leads via inbound/outbound telephone calls, web inquiries, and email. You will play a pivotal role in patient acquisition and retention. Your mission is to provide an exceptional experience for new patients while supporting clinic operations.

Essential Personal Qualifications

  • Excellent personal, customer service, and telephone skills
  • Articulate verbal communicator and active listener with strong emotional acumen
  • Reliable and able to show up to work on time, consistently
  • Ability to remain calm and professional under stress
  • Function as our practice ambassador and steward a positive message while building guest relations
  • Anticipate guest's needs and respond promptly. However busy, acknowledge all guests as they enter the premises
  • Enjoy working with people with the ability to maintain positive guest relations by resolving complaints and ensuring satisfaction
  • Ability to multi-task with attention to detail
  • Self-motivated, goal-oriented, and confident.
Required Education/Experience
  • At least 1 year of experience in a sales role with a focus on outbound phone calls.
  • Experience in the aesthetics industry is a plus but not mandatory.
  • Experience with KPIs and quota attainment.
  • Familiarity with EMR systems is preferred.
  • Proficient computer skills, multitasking abilities, and adaptability in a fast-paced environment.
Essential Job Functions:
  • Retrieve and respond to all new patient requests from e-mail, phone, referrals, messenger sites, and patient portals in a quick and timely fashion
  • Cultivate patient relationships via phone and web/text communication.
  • Schedule and confirm consultation and treatment appointments, consistently follow up on leads, update EMR, and maintain detailed records.
  • Qualify new patients and provide education on our services and products.
  • Review new patient paperwork either in person or online (EMR system) to ensure all documentation has been received and completed correctly and online consent forms have been completed
  • Effectively communicate treatment protocols, benefits, features, and limitations.
  • Conducting confirmation calls, follow-up emails, and post-treatment consultations.
  • Demonstrate proficiency in all clinic services and products.
  • Generate new patient leads by establishing relationships with external businesses and referral sources.
  • Utilize strong communication and sales techniques to schedule appointments and achieve KPIs.
  • Adhere to lead management standards to maximize growth initiatives.
  • Maintain flexibility in working hours, including evenings and weekends.
  • Comply with HIPAA and OSHA guidelines.
  • Act as a valuable support for providers in retention efforts, conflict resolution, and customer service.
  • Educate and inform patients on pre-treatment preparation and post-treatment care while coordinating surgery patients with non-surgical treatment plans
  • Enhance scheduling and consistent follow-up to neuromodulator appts and facials
  • Daily cross-coverage of the reception area including answering incoming calls, making appointments, greeting patients, and ensuring a smooth flow of operation and customer satisfaction
  • Oversee the flow of waiting areas, monitor patient wait time communicate delays to patients and staff
  • Help to Maintain a neat and clean waiting area and front office area
  • Regularly attend, participate in, and support training and staff meetings
  • Stay fully informed and abreast of all financing options available
  • Assist with marketing efforts including, but not limited to, social media, community outreach, networking, and the coordination of internal events on a regular basis.
  • Handle and resolve patient complaints in a professional manner
  • Assist in training of all employees when needed.
  • This role may require travel during the initial training period. This role may also require external local marketing efforts.
Benefits
  • 401K with company match
  • PTO
  • Medical, Dental, Vision and additional insurance
  • Much more
Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  • Client Concierge

    2 weeks ago

    Reno, Nevada, United States Cosmetic Physician Partners Full time

    We are in search of a Client Concierge to join our experienced team at M Spa in Reno, NV. At our clinic, we prioritize a positive culture, and finding the right individual to collaborate with us is crucial. Excellent patient care is our priority with a team approach to service. The right candidate is polished, friendly, motivated, and emotionally and...

  • Travel Respiratory Therapist

    2 weeks ago

    Reno, Nevada, United States Bluepipes Full time

    Epic Travel Staffing is seeking an experienced Respiratory Therapist for an exciting Travel Allied job in Reno, NV. Shift: 3x12 hr flex Start Date: 06/17/2024 Duration: 13 weeks Pay: $2325.6 / Week Job OpportunitiesThis is a travel Registered Respiratory Therapist assignment in Reno, NV, working variable. Don't miss this exciting travel RRT job opportunity...

  • Client Concierge

    1 month ago

    Reno, United States Cosmetic Physician Partners Full time

    We are in search of a Client Concierge to join our experienced team at in Reno, NV. At our clinic, we prioritize a positive culture, and finding the right individual to collaborate with us is crucial. Excellent patient care is our priority with a team approach to service. The right candidate is polished, friendly, motivated, and emotionally and...

  • Client Concierge

    1 month ago

    Reno, United States Cosmetic Physician Partners Full time

    We are in search of a Client Concierge to join our experienced team at M Spa in Reno, NC. At our clinic, we prioritize a positive culture, and finding the right individual to collaborate with us is crucial. Excellent patient care is our priority with a team approach to service. The right candidate is polished, friendly, motivated, and emotionally and...

  • Client Concierge

    1 month ago

    Reno, United States Cosmetic Physician Partners Full time

    Job DescriptionJob DescriptionWe are in search of a Client Concierge to join our experienced team at M Spa in Reno, NV. At our clinic, we prioritize a positive culture, and finding the right individual to collaborate with us is crucial. Excellent patient care is our priority with a team approach to service. The right candidate is polished, friendly,...

  • Client Specialist

    1 month ago

    Reno, United States The Talbots Inc Full time

    Job Number: 21147 Position Title: Client Specialist External Description: What We Offer: * Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. * Incentive Opportunities * Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you...

  • Veterinary Tech

    1 month ago

    Reno, United States Southern California Veterinary Dental Specialties Inc Full time

    Job DescriptionJob DescriptionVeterinary Dental Specialties – Reno is hiring an experienced Licensed Veterinary Technician. Candidates should have a passion for dentistry, anesthesia, and exceptional client and patient care. This position is part-time and earns a competitive wage of $30 to $35 per hour depending on experience. At Veterinary Dental...

  • Physical Therapist

    4 weeks ago

    Reno, United States Healing Hands Physical Therapy and Body Work Full time

    Job DescriptionJob DescriptionAre you a Physical Therapist that is tired of the grind?  Are you tired of seeing 30+ patients a day, not spending the time you would like to with your patients?  Are you tired of being micr-managed and what hours you have to work?  Then Healing Hands Physical Therapy and Bodywork is the place for you. Healing Hands Physical...

  • Physical Therapist

    3 weeks ago

    Reno, United States Healing Hands Physical Therapy and Body Work Full time

    Job DescriptionJob DescriptionAre you a Physical Therapist that is tired of the grind? Are you tired of seeing 30+ patients a day, not spending the time you would like to with your patients? Are you tired of being micro-managed and what hours you have to work? Then Healing Hands Physical Therapy and Bodywork is the place for you.Healing Hands Physical...

  • Lodge Attendant

    1 month ago

    Reno, United States Equus Management Full time

    Job DescriptionJob DescriptionSalary: DOEEquus Management Group is looking for a part-time Lodge Attendant to join our family at our Sierra Canyon Location. The perfect candidate is outgoing, a multitasker, and enjoys a fun and a fast-paced environment.  Job Summary: To provide owners with a superior level of service when visiting the facility through an...

  • Travel CT Technologist

    2 weeks ago

    Reno, United States Solomon Page Full time

    Solomon Page is seeking a travel CT Technologist for a travel job in Reno, Nevada. Job Description & Requirements Specialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelOur client is looking to add a CT Technologist to their team. As a CT Technologist,...

  • Travel CT Technologist

    1 month ago

    Reno, United States Solomon Page Full time

    Job DescriptionSolomon Page is seeking a travel CT Technologist for a travel job in Reno, Nevada.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelOur client is looking to add a CT Technologist to their team. As a CT...

  • Travel CT Technologist

    1 month ago

    Reno, United States Solomon Page Full time

    Solomon Page is seeking a travel CT Technologist for a travel job in Reno, Nevada. Job Description & Requirements Specialty: CT Technologist Discipline: Allied Health Professional Start Date: ASAP Duration: 13 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel Our client is looking to add a CT Technologist to their team. As a CT...

  • Executive Asian Host- The ROW

    1 month ago

    Reno, United States Caesars Entertainment Corporation Full time

    JOB SUMMARY: Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals. Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards,...

  • Executive Asian Host- The ROW

    3 weeks ago

    Reno, United States Reno Full time

    JOB SUMMARY: Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals. Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards,...

  • Travel CT Technologist

    1 month ago

    Reno, NV, United States Solomon Page Full time

    Solomon Page is seeking a travel CT Technologist for a travel job in Reno, Nevada.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelOur client is looking to add a CT Technologist to their team. As a CT Technologist, you...