Large Loss Property Field Claims Adjuster

1 week ago


Antioch, California, United States American Family Insurance Full time

American Family Insurance Claims Services (AFICS, Inc.) is undergoing a transformation to enhance our claims services, focusing on putting customers at the forefront of our operations. We are leveraging our expertise, technology, and innovative ways of working to revolutionize the insurance industry, making a positive impact that empowers our customers, communities, and company to thrive.

Claim Investigator Role at American Family Insurance Claims Services

  • Investigate and maintain complex property/casualty claims
  • Determine liability, secure information, review coverages, arrange appraisals, and settle claims
  • Demonstrate expertise in all areas of claim adjustment activities
  • May focus on liability, property, or catastrophe claims
  • Report directly to the Claim Manager

Primary Accountabilities

  • Investigate high-exposure claims to determine origin and cause
  • Participate in High Damage Reviews (HDR)
  • Handle various types of claims under multiple policy types and endorsements
  • Conduct on-site inspections, evaluate damages, and negotiate claims
  • Respond to customer inquiries and close files
  • Interpret policies, contracts, and coverages for assigned losses
  • Provide claim process updates to involved parties
  • Mentor less experienced adjusters

Specialized Knowledge & Skills Requirements

  • Handle multi-line claims across operating territories
  • Provide customer-driven solutions and support
  • Efficiently handle complex claims
  • Extensive knowledge of policies and endorsements
  • Applied knowledge of the claim-handling process

Preferred Qualification

  • Advanced Xactimate experience
  • 5+ years of field property claims handling experience
  • Experience with claims exceeding $50,000

Work Environment

You will work remotely, traveling locally 4-5 days a week within California, specifically in Northern California.

Licenses & Travel Requirements

  • Valid driver's license and state-specific property casualty claims licensing
  • Company fleet vehicle provided
  • Up to 10% travel, potential catastrophe travel up to 75%

Physical Requirements

  • Ability to navigate various environments
  • Ability to lift objects up to 50 pounds

Benefits and Incentives

We offer comprehensive benefits supporting physical, emotional, and financial wellbeing, including medical, dental, vision, 401(k), pension plan, annual incentive, paid holidays, paid time off, student loan repayment, and paid family leave programs.

Equal Opportunity Employer

We are committed to diversity and equal opportunity employment. Our policies align with federal, state, and local laws on non-discrimination and equal opportunity. We welcome applicants with various backgrounds and experiences to apply for this position.


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