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Housekeeper

3 months ago

Mason City, Iowa, United States Historic Park Inn Full time
HOUSEKEEPER

ACCOUNTABILTY:

The Housekeeper is essential to creating a clean and welcoming atmosphere for our guests. In this role, you are accountable for the pristine condition of guest rooms and public areas, enhancing the overall guest experience through your commitment to cleanliness and meticulous attention to detail.

REPORTS TO AND IS SERVED BY:

Housekeeping Manager or Housekeeping Supervisor

WHAT TO EXPECT

Room Cleaning: Clean and prepare guest rooms, including making beds, changing linens, cleaning and sanitizing bathrooms, and dusting and vacuuming. Ensure that all room amenities are in their designated places.

Public Areas: Clean and maintain the cleanliness of public areas, such as lobbies, hallways, and common spaces, ensuring they are tidy and inviting.

Supplies Management: Ensure that cleaning supplies and amenities are well-stocked and request replenishments when necessary.

Report Maintenance Issues: Report any maintenance or repair issues in guest rooms or public areas to the appropriate department for prompt resolution.

Lost and Found: Follow hotel procedures for handling and reporting lost and found items.

Laundry Service: Assist with laundry duties, including washing, drying, and folding linens and towels.

Guest Requests: Respond to guest requests for additional amenities or services, such as extra towels or toiletries, promptly and professionally.

Privacy and Security: Respect guests' privacy and maintain security by properly handling room keys and following hotel security protocols.

Quality Standards: Ensure that rooms and public areas meet the hotel's cleanliness and maintenance standards, paying close attention to detail.

Other duties as assigned and supporting other departments when required.

Attend and participate in all property or department meetings as requested.

Obtain any required certifications necessary.

Support the Housekeeping team by assisting in other areas when required.

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization.

SOFT SKILLS

CHARACTERISTICS: Serious, diligent, reserved, loyal, conscientious, detail-oriented, and anticipates problems.

CORE COMPETENCIES: Integrity and trust, time management, action oriented, peer relationships, drive for results, process management.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

Previous experience in housekeeping or cleaning roles is preferred but not mandatory.

Knowledge of cleaning equipment and products.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 35+ lbs. Standing for extended periods and performing repetitive motions

TRAVEL: NA

POSITION: On-site work at the hotel property.

Benefits of working at Historic Park Inn Hotel

  • Paid Onboarding
  • Paid Training
  • 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days
  • Paid Holidays for holidays worked (double time)
  • Hotel room discounts
  • Opportunities for career progression
  • A thriving culture that provides genuine hospitality
  • The ability to own and empower your work
  • Join a great team of like-minded individuals who work hard and smart at the same time

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:

  • Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy (eligible the first of the month following 60 days of employment)
  • Paid vacation and sick leave