Tribal Gaming Agent

1 week ago

Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.

It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants

At-Will Employment:
Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians

Drug Testing:
The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation:
All candidates and employees may be subject to a background investigation.

Summary of Functions


Provides monitoring of surveillance system and all Kalispel Tribal Properties with a primary mission to protect the assets as well as the reputation of the Kalispel Tribe of Indians.

Ensure the safety of the employees and visitors within the gaming facility through reporting of safety concerns, illegal activity, and procedural violation.

Ensures the gaming operation is in compliance with Commission Regulations, Tribal-State Compact, the Kalispel Gaming Ordinance, National Indian Gaming Commission Minimum Internal Control Standards and any other applicable regulations or laws.

Due to the dynamic nature of the gaming industry, the particular aspects of this position can change with little or no notice.


Essential Duties and Responsibilities
Tribal Gaming Agents are responsible for preserving the integrity of Kalispel Tribal properties by performing the following duties:

  • Physically monitors gaming facilities to ensure the physical safety of the assets, patrons and employees of the gaming operations;
  • Work cooperatively with federal, state, local and other tribal Law Enforcement Agencies by gathering intelligence, for Law Enforcement Agencies with matters, including but not limited to, covert operations on Tribal property, detention and arrest of criminal suspects, production of information that leads to the arrest, prosecution and conviction of suspects, testifying in court and other duties which ultimately prevent illegal activity within the gaming operations and on other areas of Tribal land.
  • Prepares written reports regarding any deviations of regulations, internal controls, rules or procedures committed by the gaming operation; issues daily shift report to Supervisor.
  • Facilitates management of the gaming operation by immediately investigating incidents that occur in the gaming facility.
  • Provides objective review and act as a representative for requested dispute resolution.
  • Ensures immediate safety and protection of all tribal gaming operation employees, visitors, and patrons while on Tribal Gaming Operation property.
  • Works in cooperation with the other divisions of the Agency for criminal background investigations and investigations of any violations of federal, regulatory, or other applicable laws.
  • Maintain and promote strict standards of confidentiality and professionalism.

Monitors the following for compliance:

Tribal/State Compact and National Indian Gaming Commission Minimum Internal Control Standards, Northern Quest Minimum Internal Control Standards and Policies and Procedures for all departments, Kalispel Tribal Ordinance, Kalispel Tribal Gaming Agency Regulations and reports any and all violations.


  • Gathers surveillance and other related information in response to Tribal Legal Office requests for tort claims, allegations of employee misconduct, over-service of liquor issues and other matters that could greatly impact Tribal assets and the public's perception of the Tribe.
  • Provides excellent customer service to customers, other departments and outside law enforcement agencies.
  • Acts in accordance with KTGA Procedures and exhibits the guiding values of the Department and the Kalispel Tribe of Indians.
  • Observes, reports and records daily Casino activity utilizing multiple documentation methods.
  • Observes and records "back of the house" activity, gaming operation and all other departments.
  • Observes and reports the transport or transfer of assets across Kalispel Tribal Properties.
  • Observes and reports the access of secured locations within the Kalispel Tribal Properties.
  • Reports malfunctions of camera equipment, recording pools, or surveillance network issues to Technicians
  • Reviews and analyzes KTGA and Operations documentation for inconsistencies.
  • Completes functions/tasks assigned by the Licensing Specialist and Internal Auditors as required.
  • Completes assigned portions of audits and inventory control reviews of Kalispel Tribal properties.
  • Acts as custodian of evidence and may be required to provide statements to the Gaming Commission and other law enforcement agencies.
  • Reports procedure deviations and/or deceptive activity of employees or patrons to the Operations department and KTGA Administration.
  • Make routine walking tours of the Casino floor looking for suspicious or unusual activities.
  • Must learn, comprehend and comply with all Company policies and procedures, MIC's, Gaming Regulations and Regulation 31 requirements. Ensure control/protection of company assets.
  • Responsible for maintaining a good attendance record.
  • May be required to be a panelist for the Internal Review Hearings.
  • May be asked to provide testimony in Tribal, State, or Federal Court proceedings.
  • Promotes a positive and harmonious work environment by contributing to team effort.
  • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education

  • Requires high school diploma or equivalent (GED)
  • Requires Associate's degree in criminology or related field, Bachelor's degree preferred; or demonstrated ability through a combination of education, experience and training to perform the duties of the job.

Experience

  • Two years experience in the security, gaming and/or law enforcement investigations.
  • Previous experience with CCTV systems preferred.

Skills

  • Proficient in the use Microsoft programs and other computer software.
  • Must have ability to work independently and exercise discretionary judgment.
  • Must be able to define problems by collecting data, establishing facts, and drawing valid conclusions.
  • Must be able to interpret a variety of information furnished in written, oral diagram, or schedule form.
  • Must have ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, legal documents, intelligence information and governmental regulations.
  • Must have the ability to write reports and business correspondence, and give effective presentations and responses to questions from managers, patrons, employees, and the general public.
  • Must have moderate level math skills.
  • Knowledge of gaming regulations, minimum internal control standards and operational procedures preferred.
  • Ability to work with mathematical concepts such as probability, fractions, percentages and ratios to practical solutions.
  • Ability to handle high impact situations.
  • Ability to maintain effective working relationships with department heads and employees.
  • Skill in consistently applying policies and procedures.
  • Skill in solving practical problems and dealing with situations where only limited standardization exists.
  • Excellent organizational, communication and interpersonal skills.
  • Skill in identifying and resolving administrative problems under pressure conditions.
  • Demonstrate ability or working knowledge of chain of evidence and custody standards.
  • Demonstrated ability in analyzing information, knowledgeable of sources of information and the appropriate use and release of information;
  • Demonstrate ability in conflict resolution.
  • Demonstrates skills in multitasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Other Requirements

  • Obtain a Level 2 Kalispel Tribe of Indians Work Permit.
  • Work nights, weekends and holidays as required.

Physical Demands

  • Requires the ability to lift and/or move objects weighing up to 40 pounds.
  • Requires the ability to receive detailed information through oral communications, and to make fine discrimination in sound.
  • Requires constant manual dexterity, particularly with fingers.
  • Requires frequent walking or moving about to accomplish tasks.
  • Occasionally requires standing and/or sitting for sustained periods of time.
  • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
  • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
  • Occasionally requires stooping which involves the use of the lower extremities and back muscles.

Work Environment


While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.

The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions.

The noise level in the work environment is usually moderate.

Travel Requirements
Local travel is occasionally required. Travel outside of the state is infrequently required. Typical travel time is generally less than a week.

CONFLICT OF INTEREST:


All employees shall refrain from any private business or activity, which might cause their personal interest to conflict with or affect the impartial discharge of their duties to the Kalispel Tribe of Indians.

Each employee must demonstrate personal integrity and is charged with the responsibility to serve and represent the Kalispel Tribe in a professional manner.

Employees must be free and appear free of any activity, agreement, business investment, or interest in situations, which may interfere with that.

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