Service BDC Associate

2 weeks ago

Tulsa, Oklahoma, United States The Fowler Auto Group Full time

Job Details

About Our Company

Fowler Automotive is family owned and operated since 1973. We are dedicated to providing exceptional dealership experiences to our customers, as well as our employees in the Norman, OK; Oklahoma City, OK; Tulsa, OK; and Denver, CO areas.

For 50 years, Fowler Automotive believes that art, culture and thriving places are the heart of our communities. It is important to us that we build up the communities that our dealerships call home.

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees. We are constantly searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that you have the skill set to add more value to our company, then we want to get to know you

Service BDC Associate

You have outstanding communication skills, you have great phone skills, motivated and energetic. Stop wasting that talent Showcase your talents for a company that recognizes and rewards you The Service Business Development Center (BDC) Agent serves as a liaison between the dealership and its customers. Develops procedures to maximize appointments via the telephone or other outside sources. Assists department managers and technicians to administer customer relations programs designed to build and retain a loyal customer base.

Job Responsibilities

Assists in generating, and posting reports and logs of incoming calls to made and sold service appointments. Manage a high volume of customer inquiries by phone, email, text and chat Assists in obtaining basic demographic information about each customer, a computer system, a log sheet, or other method established by the dealership. Assists in preparing and posting reports for all appointments made daily. Communicates all missed opportunities with management. Work in a team environment providing customers a top level experience

Skills/Qualifications

Excellent telephone skills are a must Ability to instantly build rapport with clients Friendly but professional demeanor Excellent written and oral communication skills Enjoy talking on the phone and willing to help customers Overcome customer objections in order to set the appointments Strong organizational skills with the ability to effectively multi-task in a fast-paced environment Ability to follow instructions to perform tasks for the Business Development Manager Determination to effectively follow-up with customers

Job Requirements

High school diploma/GED Basic computer skills Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Compensation

Compensation is based on experience and is highly competitive in the marketplace.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, volunteer PTO, holidays, bereavement leave, parental leave and job specific education and training. Fowler also offers the Mamava Lactation Pods for customers and personnel. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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