Recoveries Specialist I

2 weeks ago


Pensacola, Florida, United States Navy Federal Credit Union Full time

Overview: Handle specialized populations and administrative duties associated with loss recovery.

Responsibilities:

  • Perform administrative tasks to support LCR Counselors, Recoveries portfolio, and outsourcing efforts.
  • Review and analyze information in various automated collection systems to determine necessary account maintenance actions.
  • Research and provide suggestions for general ledger transactions.
  • Maintain and process payment plans for a specific section of the Recoveries portfolio.
  • Research and fulfill Debt Validation requests from different sources.
  • Act as a liaison between various parties to address inquiries and resolve issues.
  • Verify payment lists for correct crediting in collection systems.
  • Assist different branches to ensure account accuracy.
  • Ensure accuracy and meet daily error report deadlines.
  • Manage member communications through various channels to meet SLAs.
  • Handle payment reversals for recovery teams.
  • Research and compile litigation and sold account data.
  • Perform assigned duties.

Qualifications:

  • Understanding of collection and recovery processes.
  • Ability to quickly comprehend written material.
  • Effective verbal and written communication skills.
  • Detail-oriented with a focus on accuracy and meeting deadlines.
  • Strong interpersonal skills for collaboration with internal and external contacts.
  • Capability to work independently and in a team.
  • Familiarity with Navy Federal's structure, products, services, policies, and procedures.
  • Ability to correspond with external parties to provide information.
  • Proficiency in Microsoft Office products, CACS, and general ledger transactions.

Desired Qualifications:

  • Familiarity with automated collection systems used by NFCU.
  • Experience in Recoveries or Collections.
  • Advanced knowledge of Navy Federal's functions and objectives.

Hours: Monday - Friday, 7:00 AM - 3:30 PM CT | 8:00 AM - 4:30 PM ET

Locations: Multiple locations

About the Company: Are you passionate about meaningful work, personal growth, and work-life balance? The company is dedicated to making a positive impact on military members' and their families' lives. Join a team that values diversity and fosters an inclusive workplace where everyone can thrive.



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