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Recoveries Specialist I
2 weeks ago
Overview: Handle specialized populations and administrative duties associated with loss recovery.
Responsibilities:
- Perform administrative tasks to support LCR Counselors, Recoveries portfolio, and outsourcing efforts.
- Review and analyze information in various automated collection systems to determine necessary account maintenance actions.
- Research and provide suggestions for general ledger transactions.
- Maintain and process payment plans for a specific section of the Recoveries portfolio.
- Research and fulfill Debt Validation requests from different sources.
- Act as a liaison between various parties to address inquiries and resolve issues.
- Verify payment lists for correct crediting in collection systems.
- Assist different branches to ensure account accuracy.
- Ensure accuracy and meet daily error report deadlines.
- Manage member communications through various channels to meet SLAs.
- Handle payment reversals for recovery teams.
- Research and compile litigation and sold account data.
- Perform assigned duties.
Qualifications:
- Understanding of collection and recovery processes.
- Ability to quickly comprehend written material.
- Effective verbal and written communication skills.
- Detail-oriented with a focus on accuracy and meeting deadlines.
- Strong interpersonal skills for collaboration with internal and external contacts.
- Capability to work independently and in a team.
- Familiarity with Navy Federal's structure, products, services, policies, and procedures.
- Ability to correspond with external parties to provide information.
- Proficiency in Microsoft Office products, CACS, and general ledger transactions.
Desired Qualifications:
- Familiarity with automated collection systems used by NFCU.
- Experience in Recoveries or Collections.
- Advanced knowledge of Navy Federal's functions and objectives.
Hours: Monday - Friday, 7:00 AM - 3:30 PM CT | 8:00 AM - 4:30 PM ET
Locations: Multiple locations
About the Company: Are you passionate about meaningful work, personal growth, and work-life balance? The company is dedicated to making a positive impact on military members' and their families' lives. Join a team that values diversity and fosters an inclusive workplace where everyone can thrive.
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