![Oak Street Health](https://media.trabajo.org/img/noimg.jpg)
Senior Patient Relations Manager
1 week ago
Company:
Oak Street Health
Title:
Senior Patient Relations Manager
The minimum base annual wage for this position is $
51,960
and the maximum base annual wage for this position is $62,352. This base pay does not include additional forms of compensation including bonuses, overtime, etc.
Role Description
The purpose of the Sr Patient Relations Manager (Sr PRM) at Oak Street Health is to build, lead and motivate a strong Patient Relations Manager team in order to achieve success in patient growth and retention metrics.
The Senior Patient Relations Manager role is an exciting advancement opportunity for those who have demonstrated mastery of the Patient Relations Manager role.
A Sr PRM supports a region of a variety of clinics and is the expert on Medicare to others in the region.
Success requires high levels of flexibility, energy, customer service and problem solving.Core Responsibilities
Being a âblack-belt' level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patients
Showcasing flexibility and supporting and filling in for team members when needed
Providing training to PRMs on how to deal with service recovery and navigate complex patient interactions
Ensuring that all PRMs in the region understand and execute core PRM duties, such as:
Meeting growth and retention targets
The 'Welcome Visit' and orientation process for new Oak Street Health patients
Assisting patients with Medicare / Medicaid / Managed Care questions and topic
Serving as clinic expert on insurance topics
Assist patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health
Delivering an outstanding patient experience at every turn
Assist patients with finding appropriate resources for applying patients for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support Regional Vice President in growing and improving the operations of the region; including communicating pacing on important metrics
Other duties as assigned
What we're looking for
We're looking for motivated, experienced Sr
Patient Relations Managers with:
Required Qualifications:
Computer Skills:
Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorizationStrongly
Preferred Qualifications:
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)as required by center's demographics
3 years of Manager/team leader experience
Preferred Qualifications:
2 years experience and a demonstrated track record of high performance in the Patient Relations Manager role, or an analogous role
A problem-solving orientation and a flexible and positive attitude
Experience with and a supportive attitude toward our patient population of older adults
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Proficient PC skills; CRM experience preferred
Bachelor degree or experience
US work authorization
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest.
Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services.
We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at
#J-18808-Ljbffr
-
Senior Product Manager
1 week ago
Mission Viejo, California, United States Cox Enterprises Full timeCompany Cox Automotive - USA Job Title Senior Product Manager About the Job Are you passionate about product management and looking for a challenging role? Here is an exciting opportunity with Cox Automotive for a Sr Product Manager in Retail 360 Reporting. Overview As a Senior Product Manager for Retail 360 Reporting, you will collaborate with various...
-
Senior Construction Project Manager
1 week ago
Mission Viejo, California, United States USA Renovations - A Nationwide Polished Concrete & Ceiling Restoration Company Full timeCareer Opportunities with USA RenovationsA great place to work.Careers At USA RenovationsCurrent job opportunities are posted here as they become available.USA Renovations is a specialty construction services provider for all industries focusing on commercial facilities. Our Flooring Division offers popular and long-lasting polished concrete and epoxy...
-
Patient Transporter
1 week ago
Mission Viejo, California, United States Providence Full timeUnder general supervision, works with a team transporting pediatric, adult, and geriatric patients, to and from various areas of the Hospital to include patient rooms, diagnostics areas, surgery and admitting. Maintains communication via with the dispatcher via two-way radio, to receive transport and other requests. Documents transport activities and...
-
Government Relations Associate
1 week ago
Mission Viejo, California, United States James Hardie Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Senior Manager, Product Operations
1 week ago
Mission Viejo, California, United States Hyperexponential Ltd Full timeMission As we scale the Technology (Product, Design, and Engineering) organization at hyperexponential, we are looking for a Product Operations leader to join our team.You will help establish our Product Operations function and empower our Technology organization with the appropriate amount of process to measure what matters while maintaining a high...
-
Senior Laboratory Assistant
1 week ago
Mission Viejo, California, United States Providence Health & Services Full timeThe Senior Laboratory Assistant is responsible for the collections and processing of blood specimens, providing assessment and care for neonate, pediatric, adult, and geriatric in-patients, emergency room patients, and patients from other hospital services as needed. He/she will assist as necessary with outpatient specimen collection and processing. The...
-
Senior Strategic Sourcing Analyst
1 week ago
Mission Viejo, California, United States The University of Kansas Health System Full timePosition Title Senior Strategic Sourcing Analyst Broadmoor Campus Position Summary / Career Interest: Supports Sr. Manager and Strategic System Sourcing Analysts team as a Sr Strategic Sourcing Analyst for the Supply Chain Strategic Sourcing team. The Sr Strategic Sourcing Analyst is responsible for supporting the daily operations related to Strategic...
-
Sr. Manager, NA Indirect Tax
1 week ago
Mission Viejo, California, United States James Hardie Full timeJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...
-
Senior Laboratory Assistant
1 week ago
Mission Viejo, California, United States Providence Health & Service Full timeJob Description The Senior Laboratory Assistant is responsible for the collections and processing of blood specimens, providing assessment and care for neonate, pediatric, adult, and geriatric in-patients, emergency room patients, and patients from other hospital services as needed. He/she will assist as necessary with outpatient specimen collection and...
-
Senior Mechanical Design Engineer
4 weeks ago
Mission Viejo, California, United States ATR International Full timeJob Description:We are seeking a Senior Mechanical Design Engineer for a very important client JOB SUMMARY:Works with and across the various disciplines of the engineering team, machine shop personnel, and assembly floor personnel for project realization, manufacturability, inspection, and assembly of product One of the primary functions of the position is...
-
Senior Mechanical Design Engineer
1 month ago
Mission Viejo, California, United States ATR International Full timeJob Description:We are seeking a Senior Mechanical Design Engineer for a very important client JOB SUMMARY:Works with and across the various disciplines of the engineering team, machine shop personnel, and assembly floor personnel for project realization, manufacturability, inspection, and assembly of product One of the primary functions of the position is...
-
Senior HVAC Technician
4 weeks ago
Mission Viejo, California, United States South Orange County Community College District Full timeTitle: Senior HVAC Technician - EXTENDEDJob Category: CSEAJob Opening Date: January 17, 2024Job Closing Date: Location: Saddleback CollegeWork Location:Mission Viejo, CADepartment:Facilities, Maintenance, and OperationsPay Grade, for more information click on this link: Pay Rate Type:MonthlyWork Days:Monday - FridayWork Hours:8:00 a.m. - 4:30 p.m. (Schedule...
-
Senior HVAC Technician
2 months ago
Mission Viejo, California, United States South Orange County Community College District Full timeTitle: Senior HVAC Technician - EXTENDEDJob Category: CSEAJob Opening Date: January 17, 2024Job Closing Date: Location: Saddleback CollegeWork Location:Mission Viejo, CADepartment:Facilities, Maintenance, and OperationsPay Grade, for more information click on this link: Pay Rate Type:MonthlyWork Days:Monday - FridayWork Hours:8:00 a.m. - 4:30 p.m. (Schedule...
-
Senior Public Safety Assistant
1 month ago
Mission Viejo, California, United States South Orange County Community College District Full timeTitle: Senior Public Safety Assistant Job Category: CSEA Job Opening Date: May 03, 2024 Job Closing Date: May 29, 2024 Location: Saddleback CollegeWork Location: Mission Viejo, CADepartment: Office of Safety and Security Pay Grade, for more information click on this link: Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00am - 5:00pm...
-
Senior Public Safety Assistant
4 weeks ago
Mission Viejo, California, United States South Orange County Community College District Full timeTitle: Senior Public Safety Assistant Job Category: CSEA Job Opening Date: May 03, 2024 Job Closing Date: May 29, 2024 Location: Saddleback CollegeWork Location: Mission Viejo, CADepartment: Office of Safety and Security Pay Grade, for more information click on this link: Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00am - 5:00pm...
-
Senior Director of College Facilities
1 week ago
Mission Viejo, California, United States InsideHigherEd Full timeTitle: Senior Director of College FacilitiesJob Category: Classified Administrators and ManagersJob Opening Date: May 17, 2024Job Closing Date: June 19, 2024Location: Saddleback CollegeWork Location:Mission Viejo, CADepartment:Facilities Maintenance and OperationsPay Grade, for more information click on this link: Pay Rate Type:MonthlyWork Days:Monday -...
-
Senior Administrative Assistant
4 weeks ago
Mission Viejo, California, United States South Orange County Community College District Full timeTitle: Senior Administrative AssistantJob Category: CSEAJob Opening Date: May 23, 2024Job Closing Date: June 12, 2024Location: Irvine Valley CollegeWork Location:Irvine, CADepartment:Student ServicesPay Grade, for more information click on this link: Pay Rate Type:MonthlyWork Days:Monday - FridayWork Hours:8:00am - 5:00pm (Schedule and Shift are subject to...
-
Senior Administrative Assistant
3 weeks ago
Mission Viejo, California, United States South Orange County Community College District Full timeTitle: Senior Administrative AssistantJob Category: CSEAJob Opening Date: June 03, 2024Job Closing Date: June 25, 2024Location: Irvine Valley CollegeWork Location:Irvine, CADepartment:Operations ServicesPay Grade, for more information click on this link: Pay Rate Type:MonthlyWork Days:Monday - FridayWork Hours:7:00am - 3:30pm (Schedule and Shift are subject...
-
Senior Administrative Assistant
4 weeks ago
Mission Viejo, California, United States South Orange County Community College District Full timeTitle: Senior Administrative Assistant Job Category: CSEA Job Opening Date: May 23, 2024 Job Closing Date: June 12, 2024 Location: Irvine Valley CollegeWork Location: Irvine, CADepartment: Student Services Pay Grade, for more information click on this link: Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00am - 5:00pm (Schedule and Shift...
-
Senior Administrative Assistant
1 month ago
Mission Viejo, California, United States South Orange County Community College District Full timeTitle: Senior Administrative AssistantJob Category: CSEAJob Opening Date: May 23, 2024Job Closing Date: June 12, 2024Location: Irvine Valley CollegeWork Location:Irvine, CADepartment:Student ServicesPay Grade, for more information click on this link: Pay Rate Type:MonthlyWork Days:Monday - FridayWork Hours:8:00am - 5:00pm (Schedule and Shift are subject to...