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Virtual - Customer Account Executive - Retention Sales
2 weeks ago
Join our team at Comcast:
Comcast is a leading company in media and technology, dedicated to driving innovation and delivering top-notch entertainment and online experiences to customers worldwide.
As part of our team, you will be at the forefront of change, working alongside remarkable individuals who bring cutting-edge products and services to life for millions of customers daily.
If you are passionate about teamwork, eager to revolutionize industries, and committed to shaping the future of media and technology, this opportunity is for you.
Job Summary:
As a member of the Comcast Business Services team, you will play a crucial role in retaining our customer base by offering exceptional service and strategic solutions to address customer needs.
Here are the core responsibilities for this role:
- Resolve customer issues with empathy and active listening.
- Minimize churn by strategically offering product bundles that align with customer budgets.
- Proactively contact clients at key churn points to ensure satisfaction and extend relationships.
- Achieve and exceed retention goals for all product lines.
- Provide excellent problem-solving and communication skills.
- Retain business customers through solution-based selling and account management.
- Handle inbound calls to meet sales quotas.
- Create proposals for customers and introduce new products and services.
Employees at all levels are expected to:
- Understand and implement our Operating Principles.
- Focus on enhancing the customer experience and promoting our products and services.
- Continuously learn and advocate for our technology and digital tools.
- Work collaboratively, embrace new ideas, and achieve results as a team.
- Promote inclusion, diversity, and respect in the workplace.
- Act in the best interest of customers, colleagues, investors, and communities.
Disclaimer:
This job description provides an overview of the role and responsibilities but is not exhaustive.
Comcast is an equal opportunity employer, welcoming applicants from diverse backgrounds.
Education:
High School Diploma / GED
Relevant Work Experience:
2-5 Years
Salary:
Base Pay: $17.56
Total Target Compensation: $27.18
Our competitive sales compensation programs offer rewarding opportunities for exceeding sales targets.
Comcast values its employees and provides a comprehensive Total Rewards package, including commissions, bonuses, and exceptional benefits.
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