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Medical Appeals/Grievances Analyst
2 weeks ago
General Summary of Position:
Monday - Friday, 8:30am - 5pm schedule. Position requires 1 day per week on-site (office located in Rosedale, Maryland). Manages Maryland and District of Columbia member and provider medical appeals, complaints, and grievances. Responsible for member advocate functions. Interacts directly with members, staff, physicians, and others on the telephone to resolve issues. Acts as a resource and documents all information as it relates to medical appeals/complaints and grievances. Assists with the collection of quality improvement information via telephone. Responsible for computer data input, tracking, trending, clerical, survey processing, outbound calls, and correspondence. We strive to recruit, retain, and advance associates with diverse backgrounds, skills, and talents equitably at all levels.
Primary Duties and Responsibilities:
- Correctly categorizes inquiries/complaints and refers cases to other departments.
- Coordinates the processing of medical appeals and ensures timely resolution.
- Demonstrates behavior consistent with MedStar Health's mission and goals.
- Documents clinical information accurately in the computer system.
- Processes telephone calls from providers, other department staff, and members.
Minimum Qualifications:
Education: Associate's degree required; Bachelor's degree preferred or an equivalent combination of education and related experience.
Experience: 1-2 years of Customer service experience in a managed care or social service setting required. Medical appeals processing, medical billing claims auditing, and coordination of benefits experience preferred.
Knowledge, Skills, and Abilities: Ability to type 40 words per minute. Filing skills. Knowledge of claims processing and medical billing. Logical reasoning and deduction skills for error and problem resolution. Working knowledge of various computer software applications, including Microsoft Word and Excel. Excellent verbal and written communication skills.
Why MedStar Health?
At MedStar Health, we prioritize a strong emphasis on teamwork, equity, inclusion, and diversity. We offer a comprehensive total rewards package and provide more career opportunities closer to home. We are committed to providing the highest quality care for people in Maryland and the Washington, DC region.
About MedStar Health:
MedStar Health is dedicated to providing high-quality care while advancing medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and other clinical and non-clinical associates. We have 10 hospitals, over 300 community-based locations, and respected institutes focused on research and innovation. As the medical education partner of Georgetown University, we are committed to the professional development and personal fulfillment of our team.
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