Opportunity Center Coordinator

2 weeks ago

Riverview, Florida, United States ECHO of Brandon Inc Full time
Job DescriptionJob DescriptionThe Opportunity Center Coordinator (OCC) is a polished professional who ensures the highest standards of service. Making attention to neighbors' top priority, through a warm, attentive greeting, and courteous interaction. The OCC identifies need during one-on-one interactions by offering personal recommendations of community resources, educational opportunities, back-to-work services (including resume review and job search/recommendations), and social enterprise coaching/programs.

The Opportunity Center Coordinator works side-by-side with the department director to identify new opportunities to reach neighbors, expand programs and utilize all of ECHO's services.
Essential Job Functions:
Resource Center - Brings positive and enthusiastic energy to the Opportunity Center programs, primarily the Riverview Welcome Center. Ensures a strong upbeat working environment with the entire ECHO team; works directly with all departments to ensure neighbor service is warm, welcoming, thorough, and seamless.

Opportunity Center- Greets and engages visiting neighbors to identify and understand most critical needs. Develops resumes, completes applications, assists with job search, practices interview skills, and makes interview appointments with business partners on neighbor's behalf. Makes recommendations for community resources, education programs, back-to-work services, and/or other programs as needed. Accurately tracks neighbor information, goals, and progress using the Opportunity Center database. Assists neighbors extensively with back-to-work services. Delivers educational workshops as needed. Takes professional/personal development seriously and continues to learn and grow personally.

Qualifications:
  • Genuine heart for helping others
  • Shared belief in the ECHO mission and vision
  • Shared belief in the Opportunity Center's purpose
  • Knowledge of standard office processes, procedures, and equipment
  • Intermediate to advanced computer skills
  • Experienced professional
  • Familiar with current job search procedures and interview techniques – HR experience a plus
  • Bilingual English-Spanish a plus – or must become very comfortable using a translator to work with neighbors who do not speak English
Demonstrated Knowledge and Skills:
  • Possess strong verbal and written communication skills in order to communicate effectively with clients, volunteers, members of the community, and colleagues
  • Possess active listening skills
  • Possess a high degree of social perceptiveness- being aware of others' reactions and understanding why they react as they do
  • Proficient in Microsoft Office and Excel
  • Strong understanding and up-to-date knowledge of job search procedures
  • Ability to work in a high client contact area and fast-paced environment
  • Ability to work with distractions and/or high-traffic environment
  • Effectively utilize time management skills in managing time and prioritizing tasks for self and others
  • Ability to build a team of volunteers; recruit, encourage, train, motivate, and retain volunteers
  • Ability to monitor/assess the performance of self to make improvements and take corrective action
This is a Part Time position, primarily Monday through Friday, 20-25 hours/week.

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