Patient Service Representative

2 weeks ago

Chicago, Illinois, United States Northwestern Medicine Full time

Benefits

  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $10,000 Student Loan Repayment ($5,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year($125 for part-time)
  • Matching 401(k)
  • Excellent medical, dental and vision coverage
  • Life insurance
  • Annual Employee Salary Increase and Incentive Bonus
  • Paid time off and Holiday pay

Pay Starting at: $18.06+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, youll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where youve been, and we support where youre headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

  • Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
  • Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

Work Hours: Monday - Friday, 8am to 4:30pm

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

  • Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
  • Completes check-in/out functions as directed.
  • Confirms and updates patient identification and demographic/insurance information.
  • Completes patient registration as needed.
  • Obtains patient consents/authorizations.
  • Collects co-payments, past due balances and point of service payments.
  • Posts payments, process billing information and perform "end of day" cash drawer closing.
  • Keeps waiting area clean and comfortable.
  • Informs patients of any delays or changes in appointment status.
  • Schedules appointments as necessary.
  • For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
  • May perform other duties as assigned.

Qualifications

Required:

  • High school diploma or GED equivalent.
  • Zero (0) to two (2) years experience in a customer service position.

Preferred:

  • Bachelors degree.
  • Previous experience in a healthcare setting.
  • Working knowledge of medical terminology.
  • Bilingual.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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