Front Desk Receptionist

1 week ago

Norton Shores, Michigan, United States Clarion Hotel by Choice Hotels Full time

Job description
Pay is dependent upon experience you have in the hospitality industry. Hours of the position is from 7am-3pm & 3pm-11pm.

Duties of the position are as follows:


To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Other duties may be assigned.

Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.

Check guests in and out efficiently and in a friendly manner.


Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company policy.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Block rooms and handle special requests.

Monitor room availability.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Offer and properly handle requests for wake-up calls.

Work on laundry during downtimes adhering to standards.

Open and close shifts, make cash drops.

Ensure all credit cards, cash, and change fund are balanced throughout each shift.

Inform management of any guest or system-related complaints or problems.

Keep maintenance informed of all maintenance needs.

Pass on guest lost and found inquiries to management or supervisors.

Must wear proper uniform at all times in accordance with the Standards of Appearance.

Be able to move luggage or packages weighing up to 40lbs.


Employees must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Must be available for weekends and Holidays. Previous experience is preferred but not required

Job Types:
Full-time, Part-time

Pay:
$ $13.00 per hour

Job Types:
Part-time, Full-time

Salary:
$ $15.00 per hour

Schedule:

  • 10 hour shift
  • 4 hour shift
  • 8 hour shift

Ability to commute/relocate:

  • Muskegon, MI 49444: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Hotel experience: 1 year (preferred)

Work Location:
In person

Job Types:
Full-time, Part-time

Pay:
$ $14.00 per hour

Schedule:

  • 8 hour shift

Ability to Relocate:

  • Norton Shores, MI 49444: Relocate before starting work (required)

Work Location:
In person

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