Customer Success Manager

2 weeks ago


Santa Monica California, United States Kixie Full time
This position is not remote.

We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day.


This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future.

At least 1-2 years of past experience in a client-facing role is preferred.

Key Requirement:


If you do join the team, the work ethic you display would need to inspire my entire team, otherwise I will need to move on quickly.

If this fills you with confidence and you want to shout "That's me", then I can't wait to meet you

What is Kixie?


Kixie ((url removed)) is a venture backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital).

Kixie is a cloud-based phone and texting solution that helps sales teams connect with their leads - and support teams stay on top of their customers.

We integrate richly and easily with any CRM, and leverage key moments of the customer journey to prompt sales reps to take action right away - and at exactly the right time.

We boast the finest team of solutions engineers and customer success reps in the SaaS industry, and make our home in sunny Santa Monica near the beach.


Responsibilities:
Create and maintain relationships with our largest customers to better understand and achieve their needs

Work cross-functionally within the company to communicate with all stakeholders in customers' success

Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers

Communicate with customers of all technical levels via phone, email, and chat

Help design automated learning and development resources for new clients

Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution


Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.

Requirements

Commendable work ethic

You are ridiculously patient

You are good at using, understanding, and efficiently working with computers, smart phones, and other tech, even if you're not a computer science major

You work hard and learn well

You are great at dealing with people and are comfortable via phone, email, and chat

You love solving new problems

You're familiar with customer management tools like HubSpot, Pipedrive, Salesforce and Zoho, or you're a quick study who is eager to develop fluency with tools like these

You love learning new things and get bored having downtime at work

You work with customers and create delightful interactions at all stages of the customer lifecycle

You are familiar with technology and enjoy learning and building processes

Ideally but not necessarily - you are a graduate of a 4 year university and still somehow retained the ability to think critically

Benefits

65k - 90k per year

Legit Coffee (Nespresso)

Fun, hardworking atmosphere

Learn everything there is to know about tech startups and develop CS skills

Office Near Santa Monica Beach

  • Santa Monica, California, United States Basis Full time

    Company DescriptionMedPut is an innovative SaaS based employee benefit program that provides interest-free financing and bill negotiation services for any out-of-pocket healthcare expenses. MedPut is growing rapidly and our customers' success is at the core of everything we do. We are looking for a results-driven Customer Success Manager who is ready to...


  • Santa Monica, United States Amazon.com Inc Full time

    This role is located in one of our approved office locations in Santa Monica, CA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with Home & L Manager, Continuous Improvement, Customer Experience, Vendor, Microsoft, Supply Chain, Business Services


  • Santa Monica, United States Amazon.com Services LLC Full time

    Experience with Microsoft Excel Experience analyzing data and best practices to assess performance drivers 3+ years of professional work experience Data analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Proficient in...


  • Santa Monica, United States Kixie Full time

    This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a...


  • Santa Monica, United States Jupiter Power Full time

    Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in...


  • Santa Monica, United States Jupiter Power Full time

    Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience...


  • Santa Monica, United States Kixie Full time

    This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a...


  • Santa Monica, United States Kixie Full time

    Job DescriptionJob DescriptionThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day.This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of...


  • Santa Monica, United States Kixie Full time

    Job DescriptionJob DescriptionWho We're Looking For:We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate...


  • Santa Monica, United States Amazon.com Services LLC Full time

    Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. - Education: Bachelor's degree - Goal Attainment: Demonstrated success identifying business...


  • California, United States Signifyd Full time

    As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to...

  • Customer Success

    1 week ago


    Santa Monica, United States SimplePractice Full time

    **About Us** At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new...


  • Santa Barbara, United States ParentSquare Full time

    2+ years of people management experience in a SaaS or software company environment 4+ years of K12 EdTech experience working with large district implementations Solutions oriented mindset and ability to lead with empathy Excellent communication skill and attention to detail Project management and ability to prioritize tasks in a fast moving dynamic...


  • California, United States BEDI Partnerships Full time

    T his hybrid position requires two days per week in our San Francisco office. About you You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love...


  • California, Missouri, United States Informed K12 Full time

    Please note: This position is remote, but candidates MUST be based in California or Texas. Please only apply if you are based in California or Texas Who we are At Informed K12, we're on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts...


  • Santa Monica, California, United States GumGum Full time

    GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don't need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising...


  • Santa Clara, United States Anatomage Full time

    Who is Anatomage? Anatomage is committed to transcending the limitations of existing medical education with innovative products that elevate the teaching and learning process. Our staff is relentlessly committed to quality and customer satisfaction, striving to make sure our customers realize the full benefits of our unique products. Anatomage is the...


  • Santa Clara, United States Anatomage Inc. Full time

    Who is Anatomage?Anatomage is committed to transcending the limitations of existing medical education with innovative products that elevate the teaching and learning process. Our staff is relentlessly committed to quality and customer satisfaction, striving to make sure our customers realize the full benefits of our unique products.Anatomage is the global 3D...


  • Santa Clara, United States Anatomage Inc. Full time

    Who is Anatomage?Anatomage is committed to transcending the limitations of existing medical education with innovative products that elevate the teaching and learning process. Our staff is relentlessly committed to quality and customer satisfaction, striving to make sure our customers realize the full benefits of our unique products.Anatomage is the global 3D...

  • AVP, Customer Success

    2 weeks ago


    California, United States Anaplan Full time

    CORE RESPONSIBILITIES:As the AVP of Customer Success, you will be responsible for leading a team of people managers, who manage field resources across one or more industry verticals.You will be one of the most senior GTM leaders withing the AMER region, working closely with other senior leaders from customer success, sales, professional services, partner...