Diagnostic Scheduler

1 week ago

Houston, Texas, United States Maximus Services, LLC Full time

Description & Requirements
Maximus is currently hiring for Diagnostic Schedulers to join our Veterans Evaluation Services (VES) team in Houston, TX.

The Diagnostic Scheduler is responsible for scheduling diagnostic appointments for veterans within time and distance guidelines set by the VA, working to find and negotiate appointments that are the most convenient for veterans as far as date and time of service and distance traveled, and communicating with facilities to ensure they have all necessary veteran information, pertinent billing information, and Doctor credentialing information pertaining to VES and its affiliates.


Essential Duties and Responsibilities:

  • Schedule veterans based on regional availability of facilities, availability of veterans and VA expectations while utilizing mapping software and other tools;
  • Prioritize scheduling based on VA and VES expectations;
  • Act as a point of contact for facilities in order to certify that veterans are seen according to VES guidelines and in a timely manner;
  • Access vendor websites and materials to coordinate shipping;
  • Assist diagnostic management with reschedules while adhering to internal and VA guidelines;
  • Ensure that all HIPAA standards are met throughout the scheduling and CAPS process;
  • Calculate mileage for VBA cases to safeguard the compensation of veterans for travel to Diagnostic appointments;
  • Assist diagnostic uploaders with redundancy checks by cross referencing facility correspondence with VES databases to ensure all diagnostic results have been received;
  • Assists add
  • Attend to fellow Diagnostic Scheduler's cases in the event that they are unable to do so. Including, but not limited to, refaxing orders, communicating with facilities, veterans, and various VES departments;
  • Communicating, through managerial staff, ways in which various departments could improve performance to ensure the completion of VES cases in the best possible manner;
  • Provide assistance to various individuals in other VES departments directly in relation to specific VES cases;
  • Occasionally convincing veterans verbally over the phone to complete required testing when it falls outside of their availability;
  • Maintain facility information and obtain up
- to
- date contact information for facilities in order to execute a cohesive scheduling process;

  • Continued monitoring of improvements in ICD10 coding, to certify that veterans are being seen for correct diagnosis;
  • Other duties as assigned

Knowledge/Skills/Abilities:

  • High levels of organization, time management, job prioritization, multi
- tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA;

  • Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s);
  • Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point;
  • Advanced multi
- tasking skills;

  • Knowledge of medical terminology;
  • Knowledge of company policies and procedures.
Minimum Requirements

Minimum Qualifications:

  • High School diploma or GED required;
  • Some College preferred.
  • Must live in or near Houston, TX
  • Ability to work a schedule between 8am6pm CT Monday
  • Friday required
  • Ability to commit to a onemonth training with zero absences required
EEO Statement

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