Working Student

1 week ago

New York County New York, United States HERE Technologies Full time

What's the role?:

Team:
The HERE WeGo team brings world class HERE products and services to the consumer market.

We're a team of around 20 engineers, designers and product people, fully equipped to bring state-of-the-art location technology to consumers world-wide via our for Mobile and Web.


As an intern/ working student, you will be part of the voice of HERE WeGo, responding to our users across the world.


Primary Responsibilities:
General customer support activities for all HERE WeGo products

Ensure user satisfaction through effective communication and case resolution

Identify and bring up emerging product or user dissatisfaction issues

Work with internal tools for case tracking and issue resolution

Work with Quality Assurance and Product teams

Prepare and maintain the knowledge base FAQs and other documentation

Monitor app stores (iTunes, Google Play, etc.) and reply to customer requests

Who are you?:
You are passionate about helping uers make the most of HERE products.

You are a phenomenal communicator who can represent the company to its customers.

Experience in the B2C customer support field is a plus.

You can set priorities, tackle problems, and handle tight deadlines.


Excellent command of written and spoken English is required, and knowledge of Arabic, Turkish, Polish, Serbian, or other languages would be a plus.


You are currently enrolled at a local university (Berlin/Brandenburg) and want to gain some work experience in a leading international tech company.

This is a 20-hour/week working student contract for 6 months.

Don't be bewildered by the requested skills.

We want to provide you a set of potential skills, where you have the ability to connect your university knowledge and/or your young professional skills to our daily work.

We are looking forward to your application

Who are we?:
HERE Technologies is a location data and technology platform company.

We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our

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