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Customer Care Coordinator
2 weeks ago
We are looking for a Customer Care Specialist who will be the vital link between our company and our current and potential customers.
You should have the ability to accept ownership for effectively facilitating customer issues, complaints, and inquiries, keeping customer happiness at the core of every decision and behavior.
Locally owned and operated since 1988, Anti-Pesto is trusted with protecting the health and property of businesses and homeowners throughout the Tampa Bay/St.
Skills and attributes we are seeking include:
- Handle a lot of inbound and outbound calls from current and prospective customers
- Follow communication "scripts" when handling different topics
- Ask qualifying questions to confirm needs and match to Anti-Pesto solutions
- Seize opportunities to upsell services when they arise (if needed)
- Build sustainable relationships and engage customers by going above and beyond
- Keep records of all conversations in the company database in a comprehensible way
- Dedication to improving your knowledge and skills
- Bi-Lingual a plus
- Meet personal/team qualitative and quantitative targets
- Intermediate/Accurate typing
Our requirements include:
- A dream to succeed
- The skill to quickly learn and use new technologies
- A friendly phone presence and a positive outlook
- One year of experience and/or training in a customer service role preferred
- Effective social and communication skills, both written and verbal
- Ability to multitask, detailoriented, and work independently
- A/P, A/R, database management, and collections experience preferred but not required
Benefits:
Top Rated Pest Control Company in Tampa Bay Area
Our Sales Professionals enjoy unlimited earning potential
Benefits of working at Anti-Pesto Bug Killers:
Paid vacation, sick, and holidays
Paid training
Unlimited earning potential
Salary plus commission
Company car
Fuel card
iPad, iPhone
Excellent health, dental, and vision benefits
401K
..and best of all, our employee support dog, Red
Anti-Pesto's core values are all about Growth, Respect, Integrity, Exceptional Service, and Family. If you feel the same way, it's time to talk to Ray.
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