Customer Service Representative

1 week ago

Myrtle Point, Oregon, United States GEA Full time
Responsibilities / TasksPosition OverviewWork as a member of the spare parts order handling team within the NAM Service organization. In their role they develop relationships with customers, creates offers, processes orders, invoices, and communicates order status, etc. as efficiently as possible while providing the highest level of customer service. The CSR remains attentive to customer needs for Spare Parts, Field Service, and Authorized Repair Shop sales opportunities. The position reports to the respective Team Leader for the Solutions or Equipment spare parts order handling teams.
Job Responsibilities and TasksMay include but are not limited to the following. Other duties may be assigned as required.
Manage incoming customer requests for all GEA LPT equipment including parts clarification and routing of inquiries to the proper GEA personnelResponds to customer inquiries in a timely and professional manner (email, phone, CRM, etc.)


Efficiently creates & communicates offers within CRM/ERP & online via customer portalsEfficiently processes orders (within CRM/ERP & online via customer portals) as well as returns/warrantiesWorks with overseas Centers of Competence (COC's), specifically for Food and Dairy technologies to ensure timely response to customersInterface with the parts warehouse and/or GEA factories on internal purchase orders and deliveries, including expedited processing for urgent requestsCommunicates with customers status changes for orders that may impact expected and requested delivery dates as necessaryWorks with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner to meet customer's needsAssist in situations escalated in support of Invoicing and Collections effortsBalances open tasks with other customer support priorities within the team or department when knownWorks with the team to efficiently create & communicate offers within CRM/ERP (SAP or MS Axapta) & online via customer portalsYour Profile / QualificationsRequirements 3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customersAble to provide support to a multi-location team efficiently and accuratelyAble to multi-task and work under pressure.

Self-motivated and highly organized. Must be able to work independently and as part of a team.
Experience supporting performance improvement within multi-location and remote teamsComputer literacy including knowledge of MS Axapta, CRM, MS Office, and ability to learn new softwareAbility to read technical manuals, engineering drawings, and search product information within the company's software system (with training)Experience working with OEM factories and industrial suppliers is desirableA working knowledge of industrial and sanitary processing equipment is desirable but not necessaryInterpersonal skills:

Organized and AnalyticalStrong attention to detailStrong communicator at all levelsListens carefully, contributes own opinions in a constructive matterShows Initiative and Team PlayerDid we spark your interest?Then please click apply above to access our guided application process.

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