Systems Support Technician

2 weeks ago

Spokane, Washington, United States Monaco Enterprises Full time

  • Do you seek to work with a team of highly-motivated, self-starting individuals who consistently offer support to one another? Do you consider yourself a jack-of-all trades who isn't afraid of a varied task list that could involve computer/electronics installation as well as mounting equipment or providing training for proprietary solutions? Do you prefer to face new challenges with the full support of your team and leadership behind you on a daily basis? Do you enjoy meeting people and gaining new and unique experiences and perspectives through world-wide travel? Are you looking for a long-term place to grow and learn what it means to lead well?
If you answered yes to these questions, you may be a great fit for our team.


Since 1971, Monaco Enterprises, Inc., a Spokane based manufacturer of fire, mass notification and emergency management systems, has been a world-wide industry leader with our proprietary customer solutions.

We are seeking a Systems Support Technician as we expand our Systems Support team.

This exciting position will provide the opportunity to travel the world and work with some of the most prominent and highly respected customers worldwide.


Job Responsibilities:
Frequent domestic and occasional global travel (75% typical)
Support proprietary Windows based software
Support and configure Ethernet networks and network devices
Safely mount/install proprietary hardware solutions such as POE cameras and large screen monitors using ladders on customer sites
Run cabling infrastructure within facilities in support of proprietary hardware/network solutions
Assist customers with technical issues over the phone and on customer sites
Provide formal and informal customer training for installed solutions
Provide 24/7 on-call customer support on rotating basis (one week out of every six weeks typical)
Learn fire alarm systems and code fundamentals in order to understand and support the core business

Qualifications for and Ideal Candidate:
A.A. Degree in a Technical Field (or equivalent technical experience)
Technology and/or networking troubleshooting background
Strong analytical and troubleshooting skills
An understanding of low voltage electronics is a plus
Strong writing, verbal, and customer communication skills
Trustworthy and possess the ability to work independently and collaborate in a team environment
Motivation to learn, grow, and become better everyday
Willingness to follow pre-established policies and procedures
Positive attitude and outwardly focused mindset
Ability to pass frequent background checks in order to access U.S. military installations worldwide
Willingness to strictly adhere to the company's drug-free workplace policies in accordance with the federal Drug-Free Workplace Act

Physical and Sensory Requirements:

While performing the duties of this position, the employee will constantly be required to talk, hear, and see (color determination).

They will frequently be required to walk, sit, stand, bend, and twist. The employee may frequently lift up to 30 pounds and occasionally lift and carry up to 80 pounds. This position also requires occasional climbing stairs and ladders, crouching, kneeling, repetitive motion, grasping, reaching, and fine finger manipulation. This position seldom will push/pull 100 pounds, crawl, work at heights, and vibrations. While traveling, sitting stationery for long periods of time during flights would be required.

Qualified applicants should apply before June 10, 2024 by sending their resume. The salary range for this position is $ $29.43. Plus paid travel, expenses and per diem.

Monaco Enterprises offers a competitive benefits package which includes med

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