Sales Coordinator

1 week ago

Sacramento, California, United States Istituto Marangoni Full time

Hotel:
Sacramento Holiday Inn Sales Coordinator Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence.

Join us at Holiday Inn-Sacramento and Atrium Hospitality, where we're dedicated to fostering excellence With 359 rooms and 13,000 square feet of Event Space.

Our environment celebrates the unique contributions of each team member, encouraging authenticity and championing our diverse and inclusive culture.

Together, let's deliver exceptional guest experiences, guided by our core values:
Service, Perseverance, Innovation, Respect, Inclusion, and Teamwork. Join a workplace that makes a difference by supporting local non-profit organizations year-round. Grow personally and professionally with a company that invests in your development. If you're ready for adventure and eager to thrive within a supportive company, Atrium Hospitality and Holiday Inn-Sacramento welcome you
Working at the Holiday Inn Sacramento Downtown Arena comes with its share of benefits. As well as the competitive pay rate, Team Members are eligible for
Located Next to I-5

FREE
parking in the DOCO garage right next door

FREE
shift meal

PAID
Vacation Time
Dailypay
PAY RATE - $21 - $25 per hour. BOE

Profile:

Telecommute:
No

Bonus Eligible:
No

Direct Reports:
No

Reports To:
Director, Sales & Marketing

Equipment:
Laptop or Desktop Computer

Primary Purpose:


The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support tasks that enable the property sales and event managers to focus on revenue generating activities.


Work Performed:
The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:

In support of the property sales team, the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries), intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.

Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer's request.

Maintain communication with group customers regarding the status of their group room block.

This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.

Assist property managers with sales duties as needed including, but not limited to, initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.

Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.

Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols.

Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.

Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.

Unless the hotel is supported by a third-party social media company, such as The Media Group (TMG), maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels.

This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.
Participate in Sales Department meetings.
Provide additional administrative assistance as directed.
Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:
Minimum one (1) year of experience in customer service or clerical experience.

Preferred Prior Experience:
Prior hotel sales office experience, particularly working in a fast-paced environment.

Required Education:
High School diploma or equivalent

Preferred Education:
Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Required Technology:
Proficient in Microsoft Office
Preferred Technology
Experience with Sales System or CI/TY) and the brand's PMS (OnQ, Opera, etc.)

Travel:
Less than 5% travel requirement.
Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.

Physical:
Up to 8+ hours sitting at a desk and computer work.

Other:
Excellent written and oral communication skills. Ability to effectively multi-task.
__________________________________________________

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests.

We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests.


These benefits include:
Daily Pay
Significant Travel Discounts on Marriott and/or Hilton properties
401k Plans
Medical Insurance
Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

This may differ in other locations due to cost of labor considerations.


Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales.


Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.


Notice of candidate Privacy Rights:
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