Data Entry Customer Service

1 week ago


Jersey City, New Jersey, United States Fresh Form Draft Full time
Data Entry Customer Service

Department: Pocket Ledge

Employment Type: Full Time

Location: Jersey City, NJ

Compensation: $ $28.00 / hour

Description

Position: Data Entry Customer Service

Company: Pocket Ledge

Location: Jersey City, NJ

Salary Range: $ $28.00 per hour (depending on experience)

About Pocket Ledge:

At Pocket Ledge, we're more than just a marketing company - we're your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we've been helping businesses like yours thrive in the dynamic world of marketing.

Job Description:

We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry Customer Service representative. In this role, you will be responsible for accurately inputting customer data into our systems while providing exceptional customer service.

Key Responsibilities
  • Accurately input and maintain customer data in our systems.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide exceptional customer service and ensure a positive customer experience.
  • Collaborate with the customer service team to address any customer concerns or challenges.
  • Identify and recommend process improvements to enhance efficiency and customer satisfaction.
  • Maintain detailed and accurate records of customer interactions and transactions.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Previous experience in data entry or customer service is preferred.
  • Strong attention to detail and accuracy.
  • Excellent communication skills, both written and verbal.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to multi-task and prioritize tasks effectively.
  • Strong problem-solving skills and ability to work well under pressure.
Benefits
  • Competitive salary based on experience and qualifications.
  • Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
  • Opportunities for professional development and advancement within the company.
  • Vibrant office culture with a collaborative and supportive team environment.


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