Patient Services Representative Level I
1 week ago
Company: Not specified
- This position involves helping with evening shifts and Saturday coverage on a full-time basis.
The main responsibilities include:
- Checking Registration and care in-basket pool messages.
- Collecting, scanning, and obtaining signatures on patient compliance-related documents.
- Distributing requirement forms for well child visits.
- Engaging with patients and community members to reduce 'no-shows' and increase availability of healthcare providers.
- Assisting with special projects and appointment rescheduling.
- Handling registration phone lines, appointment scheduling, and patient registrations.
- Verifying insurance information and updating patient database records.
- Outreaching to patients to ensure completed visits with providers.
- Addressing patient issues, grievances, and incidents effectively.
Qualifications:
- Demonstrated ability in managing high patient flow situations and seeking assistance when needed.
- Leadership skills and ability to take initiative.
- Strong problem-solving skills and judgment.
- Experience in team-building and staff training.
- Capability to work effectively with individuals with disabilities and seniors.
- Proficiency in multitasking between computer systems.
- Excellent oral and written communication skills.
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