Software Support Analyst

1 week ago


Atlanta, Georgia, United States Motion Recruitment Full time

Software Support Analyst

Atlanta, Georgia

100% Remote

Contract

$30/hr - $33/hr

Software Support Analyst - 100% Remote

Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contract role for 3-4 months.

Support Analysts are established subject matter experts in the functional and technical support of specific software modules in enterprise level platform. They help our clients resolve software application issues using a wide array of troubleshooting tools and also by partnering with internal teams in a highly collaborative environment to provide a high level of client satisfaction.

Day-to-Day Responsibilities:

  • Assist customers software support questions, data center changes and other activities related to their use of an enterprise payment system.
  • Develop an expert level understanding of an established set of software products
  • Respond to client inquiries through e-mail and telephone.
  • Diagnose and resolve issues using prescribed troubleshooting techniques
  • Manage a queue of client issues, ensuring issues are thoroughly identified, categorized and documented; clients are updated regularly; problem escalation occurs as needed; and case closure is fully documented.
  • Focus is on customer satisfaction and customer response time
  • Work closely with business and technical resources across the organization to resolve client issues.
  • Support clients through regular code releases and service packs

You might be a fit if you have:

  • 3+ years experience in a direct client-facing role supporting enterprise level software
  • Experience supporting applications and or hardware via telephone and email
  • Experience researching client issues using log files to analyze and develop solutions
  • Experience with Google Suite
  • Payments industry or higher education industry experience
  • Bachelor's degree

Any fluency in Spanish is a big plus Must be open to 8am to 5pm CST. This is a short term contract through October. Please send your resume along with your mirroring LinkedIn profile today to begin discussions about this awesome opportunity

You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Kelly Gardner

Specialization: Technical Support



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