Client Service Support

2 weeks ago

Norwood, Massachusetts, United States The CCS Companies Full time
The CCS Companies, a leader in Business Process Outsourcing (BPO), is currently looking to hire a qualified Account Coordinator to support our nationwide clients

As the Account Coordinator, you will be the first line of support to assist our clients with day to day requests regarding their current accounts via phone & email, and work with our Partnership Development team on expediting a solution

  • Excellent phone skills and able to multitask required
  • Strong computer experience using Microsoft Excel & Outlook preferred
*Why Work For CCS?
* $600 Welcome Bonus

  • Generous Paid Time Off Package of 3 weeks to start, plus your Birthday off and floating holiday in the summer to use when you want
  • No wait period on benefits for all new hires You will be eligible on your first day
  • Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
  • Recognized by in 2018 for our Leadership Development Program for Best First Time Manager Program & Innovation in Deployment of Leadership Programs and again in 2019 for Best Mentoring Program
  • Excellent Employee Referral program make an extra $1500 referring great people
  • Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more
*ESSENTIAL FUNCTIONS:

  • Contributes to the departments operational excellence and delivers quality services in accordance with applicable policies, procedures, requirements and professional standards.
  • Provides professional and courteous client communication, client follow-up and client relationship management.
  • Provides first-level client support to CCS client base by initiating and fielding client calls in a helpful and intelligent manner in order to maintain company professionalism standards.
  • Attends to the needs of the client by seeking ways to add value to the relationship.
  • Creates an inspiring team environment with an open communication culture.
  • Assists with system and procedural training and coaching to new and existing team members.
  • Documents new work instructions and ensures all existing procedures and directions are current.
  • Maintains knowledge of and compliance with all FDCPA and compliance regulations.
  • Interacts and responds to inquiries from the Collection Department in a timely manner.
  • Requests breakdowns for specific accounts, and forwards to the appropriate parties.
  • Provides backup resources for the Norwood reception area.
  • Manages all daily and weekly client reporting requirements/deliverables.
  • Creates, maintains and submits Synergy requests for projects as well as daily, weekly and monthly tasks.
  • Routinely recognizes exemplary performance and provides motivation for others to excel.
  • Supports and maintains relationships with the Account Management Team to execute client guidelines and specifications.
  • Assists in the transition of tasks and assignments to better streamline workflows.
  • Completes special client projects upon request.
  • Takes on other additional tasks as time allows.
*QUALIFICATIONS:

  • Two or more years of experience in customer service required, ideally with a background in data analysis.
  • Strong analytical skills with high attention to detail.
  • Basic math and written communication skills.
  • Strong interpersonal and verbal communication skills.
  • Coachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.
  • Ability to multi-task, prioritize and balance multiple projects and deadlines to meet department requirements.
  • Ability to work independently as well as in a team environment.
  • Bilingual/multilingual skills desirable.
  • Ability to maintain a predictable and consistent full-time work schedule.
_*The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply*_

Job Type:
Full-time

Pay:
$20.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
Application Question(s):

  • This position requires you to work on site in our Norwood office. Are you able to work full time in an office setting?

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service or client service: 2 years (Preferred)
  • Data analytics: 2 years (Preferred)

Ability to Commute:

  • Norwood, MA Required)

Work Location:
In person

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