Switchboard Operator, per diem

2 weeks ago


Derry, Pennsylvania, United States Grand View Hospital Full time
Responsibilities


Under general direction of the Business Office Manager, the Switchbord Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties as well as Business Office clerical duties.


The essential functions of the Switchboard Operator are:

Essential Functions:

  • Utilizes appropriate verbal communications skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction.
  • Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies.
  • Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator, as well as other Hospital personnel.
  • Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems
  • Answers calls, within reasonable amount of time, using good communication skills, and connects caller with proper party in order to expedite Hospital communications.
  • Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications; i.e., fire alarms and Code 9.
  • Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.
Qualifications

Education and Experience:

High School Diploma/GED, required Benefits:

  • 403B
  • Pension Plan
  • On-site discounted Child Care Center
  • Free Life Insurance
  • Free Parking
Responsibilities Per diem as needed between 3:15 pm - 11:45 pm

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